Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LESLYE VILLATORO

Alhambra

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive with willingness to learn and develop in any professional environment.

Overview

8
8
years of professional experience

Work History

Office Assistant

Eastern Los Angeles Regional Center
04.2024 - Current
  • Input data into spreadsheets and databases.
  • Answering and managing incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewing files, records and other documents to obtain information to respond to requests.
  • Maintaining confidentiality in handling sensitive information while performing administrative tasks.
  • Expedited document processing with accurate data entry and timely filing.
  • Contributing to a positive work environment by fostering open communication among colleagues.
  • Keeping office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Coordinating / scheduling meetings and appointments.
  • Managing time efficiently in order to complete all tasks within deadlines.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

Clerical Associate (Radiology Outpatient)

Adventist Health White Memorial
02.2023 - Current
  • Welcoming office visitors and alerted staff to arrivals of scheduled appointments.
  • Interacting with customers by phone, email or in-person to provide information.
  • Delivering clerical support by handling range of routine and special requirements.
  • Assisting in scheduling appointments for new and returning patients
  • Answering questions in person or over the phone to ensure patient satisfaction.
  • Calling patients the day before to remind them of their scheduled appointment
  • Promptly receiving and forwarding any incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Prepping patients for their exams
  • Printing patient doctors orders by category for each exam the day before to ensure easy patient check in
  • Keeping office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Producing high-quality documents, spreadsheets and office paperwork for internal staff and patients-facing needs.

Receptionist

Silverado- The Huntington Memory Care Community
11.2020 - 07.2022
  • Welcomed all visitors, answering general questions, gathering the nature of each visit by directing to appropriate staff members/departments throughout facility
  • Kept residents engaged in daily activities to reduce common dementia behaviors such as agitation, repeated questions, and physical conflict towards others
  • Maintained frequent supervision of residents unable to call for assistance
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
  • Answered Inquiry calls to provide more information about our facility
  • Processed monthly payments and updated accounts to reflect balance changes
  • Confirmed appointments, communicated with outside medical offices and updated resident records
  • Maintained important files, running reports and delivering updates on occupancy
  • Provided administrative support to coworkers daily, taking on additional tasks during high-volume periods
  • Supported nursing staff by providing clerical assistance when needed
  • Signed for packages, recorded deliveries and distributed to personnel
  • Managed office inventory by restocking supplies/placing orders to maintain adequate stock levels for each department
  • Worked as a caregiver through the COVID-19 outbreak for high risk/ hospice residents.

Elderly Caregiver

IHSS In Home Support Services
06.2017 - 11.2020
  • Performed household chores to ensure cleanliness, safety, and livability
  • Planned and prepared nutritious meals and snacks to meet a low sodium high protein diet
  • Helped with personal needs from exercise to bathing and personal grooming
  • Encouraged activities that included reading, writing & word games, to keep grandfather mentally alert
  • Provided safe mobility support to help move around personal and public spaces for daily physical activity
  • Administered daily medications as directed by primary physician
  • Recognized emergencies and notified paramedics
  • Tracked and reported grandfather's progress based on observations and conversations
  • Reported concerns to nurse supervisor to promote optimal care

Sales Receptionist

Bravo Chrysler Dodge Jeep Ram
01.2019 - 03.2020
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
  • Directed clients and guests to correct departments, rooms and staff members
  • Answered incoming calls on high-volume, multi-line switchboard phone
  • Used upbeat and professional voice in telephone interactions to set correct tone for sales appointments
  • Directed incoming calls to internal personnel/ departments by routing to best qualified entity to respond to each callers needs
  • Collecting, sorting, and distributing mail/packages to appropriate departments
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
  • Managed customer complaints and rectified issues to complete satisfaction

Sales Associate

KOHL'S
08.2018 - 01.2019
  • Helped customers find specific products, answered questions and offered product advice
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Answered customer questions, shared product knowledge and researched pricing and availability
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
  • Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions
  • Monitored customers for signs of fraud and theft to prevent store losses
  • Promoted credit and loyalty programs during customer interactions

Education

Associate of Science - Communication Studies

East Los Angeles Community College
Monterey Park, CA

High School Diploma -

Alhambra High School
Alhambra, CA
05.2017

Skills

  • Customer Service-Oriented
  • Courteous and Professional
  • Multitasking and Prioritization
  • Administrative Support
  • Organization and Efficiency
  • Attention to Detail
  • Verbal/Written Communication
  • Data Entry/ Database Software
  • Reliable and Punctual

Languages

Spanish
Native or Bilingual

Timeline

Office Assistant

Eastern Los Angeles Regional Center
04.2024 - Current

Clerical Associate (Radiology Outpatient)

Adventist Health White Memorial
02.2023 - Current

Receptionist

Silverado- The Huntington Memory Care Community
11.2020 - 07.2022

Sales Receptionist

Bravo Chrysler Dodge Jeep Ram
01.2019 - 03.2020

Sales Associate

KOHL'S
08.2018 - 01.2019

Elderly Caregiver

IHSS In Home Support Services
06.2017 - 11.2020

Associate of Science - Communication Studies

East Los Angeles Community College

High School Diploma -

Alhambra High School

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LESLYE VILLATORO