Lesly Wabo

Training department

• Managed a significant workload by updating and maintaining over 1000 employee learning profiles
• Collaborated with the team to craft personalized verses and content for mail correspondence
• Provided comprehensive support to the Training Department team including managing communication channels.
• Assisted with project management tasks, leading to more efficient execution and timely completion of projects.

Reporting, Analytics and Business Intelligence (RABI) section

• Streamlined reporting processes for increased efficiency and improved decision-making capabilities.
• Developed custom dashboards to provide actionable insights for business leaders, driving informed decisions.
• Created visually appealing reports, enabling stakeholders to easily interpret complex data sets.

• Conducted financial transactions such as bank drafts, wire transfers, credit card applications, and foreign currency orders for customers
• Scheduled appointments for customers and responded to customer calls and messages
• Followed up with customers regarding fraudulent transactions or credit card applications.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.