Lesly Torres Talancon
Newark
Summary
Dynamic Community Health Advocate with extensive experience at Ravenswood Family Health Center, excelling in patient advocacy and insurance verification. Proven ability to educate families on health programs while maintaining HIPAA compliance. Recognized for enhancing patient satisfaction through effective communication and efficient appointment scheduling, ensuring seamless access to healthcare services.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Community Health Advocate
Ravenswood Family Health Center
East Palo Alto
09.2023 - Current
- Educated families on available health programs and community services.
- Assisted patients in navigating healthcare services and resources.
- Conducted health screenings and collected relevant patient information.
- Registered patients by collecting personal and insurance information efficiently.
- Scheduled appointments and coordinated with medical staff for patient needs.
- Verified insurance eligibility to ensure proper coverage for services rendered.
- Maintained confidentiality of patient information in compliance with regulations.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Greeted patients and answered questions regarding registration process.
- Updated patient information in database regularly to ensure accuracy of records.
- Assisted with scheduling appointments, verifying benefits and authorizations for procedures.
Patient Services Assistant
Ravenswood Family Health Center
East Palo Alto
05.2022 - 09.2023
- Assisted patients with scheduling and confirming appointments efficiently.
- Handled incoming calls and inquiries with professionalism and courtesy.
- Prepared patient intake forms and ensured completeness for processing.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Greeted and welcomed patients in a friendly and professional manner.
- Scheduled appointments using electronic calendar systems to optimize daily operations.
- Coordinated with clients to confirm and reschedule appointments efficiently.
- Assisted in training new staff on scheduling protocols and software use.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Verified insurance information prior to appointment booking.
Education
High School Diploma -
Woodside High School
Woodside, CA06-2019
Skills
- Patient advocacy
- Health program education
- Insurance verification
- Appointment scheduling
- Medical record management
- HIPAA compliance
- Effective communication
- Customer assistance
- Customer support
Accomplishments
- Employee of the month
Languages
English
Professional
Spanish
Professional
Certification
- epic proficient
- insurance checking proficient
References
References available upon request.
Timeline
Community Health Advocate
Ravenswood Family Health Center
09.2023 - Current
Patient Services Assistant
Ravenswood Family Health Center
05.2022 - 09.2023
High School Diploma -
Woodside High School
Similar Profiles
Guadalupe Hernandez MunozGuadalupe Hernandez Munoz
Community Health Advocate at Ravenswood Family Health CenterCommunity Health Advocate at Ravenswood Family Health Center
Cherish WilliamsCherish Williams
Call Center Representative/Certified Medical Assistant at Ravenswood Family Health CenterCall Center Representative/Certified Medical Assistant at Ravenswood Family Health Center
Carla PanganCarla Pangan
Medical Scribe at Ravenswood Family Health CenterMedical Scribe at Ravenswood Family Health Center
August RauschAugust Rausch
Store Associate at Licking County Humane Society / Sophie's ThriftStore Associate at Licking County Humane Society / Sophie's Thrift
KYLE R GEISEKYLE R GEISE
Ground Support Equipment Technician at United States Marine CorpsGround Support Equipment Technician at United States Marine Corps