Driven hospitality professional with a strong focus on delivering exceptional customer service and satisfaction. Demonstrates adaptability and teamwork in fast-paced environments while managing multiple tasks efficiently. Proven ability to handle customer inquiries and maintain an organized workspace.
Work History
Server
3 Years 3 Months
Solage Calistoga | 06.2023 - Current
Delivered exceptional dining experiences by providing attentive and personalized service to guests.
Trained new servers on menu knowledge, service standards, and restaurant protocols.
Managed table assignments and reservations to optimize seating efficiency during peak hours.
Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
Server Assistant
2 Years 3 Months
Evangeline Napa | 03.2021 - 06.2023
Assisted in delivering food and beverages to ensure prompt service and guest satisfaction.
Implemented efficient workflow processes to enhance team productivity during peak hours.
Collaborated with servers to maintain cleanliness and organization of dining areas.
Supported kitchen staff by restocking supplies and managing inventory levels efficiently.
Cashier
3 Years 4 Months
La Prima Pizza | 11.2017 - 03.2021
Processed customer transactions efficiently using POS systems.
Maintained accurate cash drawer balances throughout shifts.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Housekeeping
1 Year 5 Months
Dr. Wilkinson's Hot Springs | 08.2017 - 01.2019
Ensured cleanliness and sanitation of guest rooms, common areas, and facilities.
Managed inventory of cleaning supplies and equipment to maintain operational efficiency.
Conducted regular inspections of rooms and public spaces to uphold quality standards.
Education
High School Diploma
Calistoga Junior Senior High School | Calistoga, CA | 06.2020