Briane Ponce
Dos Palos
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated at Linneman Law LLP. Skilled in Microsoft Office and fluent in Spanish, I excel in multitasking and team collaboration in high-pressure environments. My leadership at Starbucks led to improved efficiency and training protocols, showcasing my commitment to results and superior service.
Overview
7
7
years of professional experience
Work History
Front Office Secretary
Linneman Law LLP
01.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Assistant Store Manager
Famous Footwear
07.2023 - 02.2024
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
SHIFT SUPERVISOR/Barista Shift Supervisor
Starbucks
11.2017 - 11.2020
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Education
Esthetician
Sierra College of Beauty
Merced, CA09.2021
High School Diploma -
Dos Palos High School
Dos Palos, CA06.2015
Skills
- Computer literate, with specific knowledge of Microsoft Office Products
- Customer service skills
- Ability to work independently, under pressure, as well as with a team in a fast-paced environment
- Ability to multitask, attention to detail, organization, and time management
- Fluent/proficient in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Front Office Secretary
Linneman Law LLP
01.2024 - Current
Assistant Store Manager
Famous Footwear
07.2023 - 02.2024
SHIFT SUPERVISOR/Barista Shift Supervisor
Starbucks
11.2017 - 11.2020
Esthetician
Sierra College of Beauty
High School Diploma -
Dos Palos High School
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