Lesly Melendez
Montreal
Summary
Experienced with leading sales teams to achieve and exceed targets. Utilizes strategic planning and innovative sales techniques to drive profitability. Track record of building strong client relationships and fostering collaborative team environments.
Overview
13
13
years of professional experience
Work History
Department Sales Director- Cosmetics
Holt Renfrew
07.2022 - Current
- Responsible for the recruitment,and onboarding of top talent.
- Exceeded sales goals through creating strong client relationships and strategic planning.
- Responsible for the recruitment,and onboarding of top talent.
- Lead, motivated, developed and retained a team of high-performing employees.
- Maintaining high standards of merchandise presentation at all times while regularly evaluating inventory performance and developing strategies for improvement.
- Manage payroll while always offering appropriate levels of coverage to meet business needs.
- Maintain day-to-day operational awareness to ensure seamless customer experience.
- Responsible to successfully obtain sales objectives for respective counters, achieve customer service targets and resolve difficult customer issues in a timely manner.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
- Created innovative sales strategies through monitoring and evaluating market trends.
Sephora Store Director
SEPHORA
05.2021 - 07.2022
- Responsible for developing strategies that will grow the business and maintain client loyalty
- Forecasting sales and payroll in order to drive results as well as ensuring profitability by regularly reviewing P&L report.
- Maintaining stores visual standards and making strategic decisions when experiencing stock issues so as to not impede on the client experience.
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
Sephora Talent and Business Operations Manager
SEPHORA
11.2020 - 05.2021
- In charge of overseeing store budgets, scheduling and planning as well as managing the daily execution of store operations such as supply orders, shipments, store updates and inventory management.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Recruited, hired, mentored and trained 30 staff members on business procedures, policies, duties and customer care methods.
- Trained new hires, providing information, and insight into corporate policies and procedures.
Client Experience Manager
SEPHORA
08.2016 - 11.2020
- Worked alongside with fellow leaders to plan and deliver excellent client experience events as well as ensuring that any client issues were resolved in a quick and professional manner to guaranteed client satisfaction.
- Developed leadership team members on the skills necessary to drive sales and hit KP targets while maintaining a fun, inclusive learning experience.
- Identified and executed opportunities to engage clients.
- Organized multiple successful events strengthening community engagement while fostering rapport between the company and its clientele.
- Evaluated client feedback data to identify areas of improvement and prioritized resources accordingly, resulting in continuous enhancement of the customer experience.
Education Leader
SEPHORA
08.2014 - 08.2016
- Oversaw the development and consistent training of store teams on selling skills, artistry skills and selling model.
- Facilitated trainings and education at store level as well as supporting company trainings for eastern Canada.
- Mentored leadership team to help them acclimate to the new selling culture and improve their coaching skills.
- Continually pursued professional growth opportunities through attending conferences, participating in webinars, and seeking additional developmental opportunities.
Sephora Collection Lead
SEPHORA
08.2012 - 08.2014
- In charge of increasing home brand awareness as well as sales and all related KPI targets.
- oversaw the development of the team's product knowledge on a consistent level.
- Role required me to be self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Beauty Sales Consultant
SEPHORA
04.2012 - 08.2013
- Delivered an exceptional, luxurious client experience in a fast pace, highly demanding environment while creating great client relations as well as meeting/ exceeding sales goals
- Skills: Teamwork
- Customer Service
- Sales
- Makeup artistry
Education
Make-Up Artistry
College Inter-Dec
Montreal01-2005
Skills
- Sales strategies
- Networking and relationship building
- Vendor management
- Presentations and public speaking
- Goals and performance
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Professional Working
Timeline
Department Sales Director- Cosmetics
Holt Renfrew
07.2022 - Current
Sephora Store Director
SEPHORA
05.2021 - 07.2022
Sephora Talent and Business Operations Manager
SEPHORA
11.2020 - 05.2021
Client Experience Manager
SEPHORA
08.2016 - 11.2020
Education Leader
SEPHORA
08.2014 - 08.2016
Sephora Collection Lead
SEPHORA
08.2012 - 08.2014
Beauty Sales Consultant
SEPHORA
04.2012 - 08.2013
Make-Up Artistry
College Inter-Dec
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