Lesly Mejia
Los Angeles
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
10
10
years of professional experience
Work History
Cashier
USC
Los Angeles
12.2020 - Current
- Processed customer transactions efficiently and accurately at USC's retail locations.
- Assisted customers with inquiries and product selections in a friendly manner.
- Managed cash register operations, including cash handling and reconciliation tasks.
- Maintained cleanliness and organization of the checkout area for effective service.
- Collaborated with team members to ensure smooth daily operations and workflow.
- Trained new staff on cashier procedures and customer service standards at USC.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer inquiries regarding store policies and procedures.
Barista
USC
Los Angeles
04.2018 - 03.2019
- Maintained cleanliness of workstations and equipment
- Operated point-of-sale system for processing customer transactions efficiently.
- Engaged with customers to create a welcoming and friendly atmosphere in the café.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Addressed and resolved customer concerns to maintain brand loyalty.
Point of Sale Associate
Forever 21
Culver City
03.2016 - 07.2017
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided styling advice.
- Maintained clean and organized checkout area for optimal customer experience.
- Followed all safety regulations in accordance with company policies.
- Resolved customer complaints in a professional manner.
Education
High School Diploma -
Alliance Patti & Newirth Charter School
Los Angeles, California07-2016
Some College (No Degree) -
El Camino College
Torrance, CASkills
- Customer service
- Retail sales
- Product knowledge
- Conflict resolution
- Team collaboration
- Active listening
- Time management
- Communication skills
- Attention to detail
- Problem solving
- Report preparation
- Multitasking and organization
- Empathy and patience
- Clear communication
Timeline
Cashier
USC
12.2020 - Current
Barista
USC
04.2018 - 03.2019
Point of Sale Associate
Forever 21
03.2016 - 07.2017
High School Diploma -
Alliance Patti & Newirth Charter School
Some College (No Degree) -
El Camino College