Leslie Anne Taylor
Mississauga,ON
Summary
Objective - to seek part time employment in a customer service based environment. In my years of experience working in Customer Service/Logistics, teaching music and performing I have gained strong communication and relationship building skills.
Transferrable Skills - creative problem solving and analyzing, social intelligence, leadership, mentoring, sales and marketing, building client relationships, and empathy.
Overview
38
38
years of professional experience
Work History
Music Teacher
Addison Music Learning Center
06.2022 - Current
- Organized successful concerts and recitals, showcasing students'' talents and hard work.
- Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions, and chords.
- Incorporated creative activities into lessons to engage students and spark interest in music.
- Enhanced students'' understanding of music theory through engaging activities and exercises.
- Mentored students in various ensembles, boosting their confidence and performance skills.
- Motivated students to practice consistently through goal-setting, tracking progress, and providing constructive feedback.
- Improved student musicianship by incorporating a variety of teaching methods and techniques.
- Established positive relationships with parents and guardians, promoting open communication and collaboration for student success.
- Contributed to school-wide events such as musicals or talent shows by providing expertise in rehearsals and performances.
- Developed individualized lesson plans for diverse students, resulting in increased motivation and progress.
Entertainer
Self Employed
12.2014 - Current
- Enhanced audience engagement by incorporating interactive elements and timely humor in performances.
- Maintained a high level of professionalism during all interactions with clients, venues, and fellow performers.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Developed unique acts for various occasions, ensuring a memorable experience for all attendees.
- Provided exceptional customer service to clients by attentively addressing their questions, concerns, and requests throughout the booking process.
- Collaborated with other departments in facility to promote teamwork and heighten service quality.
- Received numerous positive reviews from clients, resulting in repeat bookings and referrals for new gigs.
- Seamlessly adapted performances to accommodate last-minute changes or unforeseen challenges during live events.
- Adapted to various performance styles to suit diverse audiences.
- Collaborated with event organizers to create tailored performances that aligned with their specific goals and themes.
- Played instruments honoring special musical requests to personalize guest experience.
Election Poll Worker
Elections Canada
06.2022 - 12.2022
- Collaborated effectively with fellow poll workers to guarantee a seamless voting process for all participants.
- Managed time effectively to balance multiple tasks such as checking in voters, answering questions, and maintaining lines in an orderly fashion.
- Provided exceptional customer service, assisting first-time voters with the registration process and guiding them through the steps of casting their ballot successfully.
- Enhanced voter experience by efficiently processing registrations and verifying voter eligibility.
- Upheld the confidentiality and integrity of the voting process by never disclosing any voter''s personal information or political preferences while working at the polling station.
- Participated in training sessions prior to Election Day, staying informed on updated procedures and requirements for successful elections management.
- Streamlined the voting process for a smoother experience by setting up, maintaining, and troubleshooting voting equipment.
- Supported a transparent election process by verifying vote counts with fellow poll workers before submitting final tallies to the appropriate authorities.
- Ensured a fair election by strictly adhering to established protocols and guidelines during ballot handling.
- Mitigated potential disruptions or conflicts by addressing voter issues in a calm and professional manner, seeking support from supervisory staff when needed.
- Assisted in timely election results by accurately and efficiently tallying votes at the end of Election Day.
- Maintained proper documentation throughout the day, recording any incidents or discrepancies that occurred during the election process for further review if necessary.
- Demonstrated strong attention to detail when reviewing ballots for accuracy before submitting them into vote-counting machines.
- Maintained professionalism throughout the day, addressing voter concerns with patience and understanding.
- Played a key role in upholding democratic principles by ensuring every eligible citizen had an opportunity to cast their vote without interference or intimidation from others present at the polling station area.
- Checked elector identification and eligibility and marked elector numbers in register.
- Posted signs, instructions and statutory notices for incoming voters to see.
- Addressed voter questions and concerns.
- Opened and closed polling booths.
Music Teacher
Oakville Music Academy
01.2020 - 12.2022
- Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions, and chords.
- Incorporated creative activities into lessons to engage students and spark interest in music.
- Enhanced students'' understanding of music theory through engaging activities and exercises.
- Established positive relationships with parents and guardians, promoting open communication and collaboration for student success.
- Assessed student performance and provided constructive feedback to guide progress.
Customer Service Coordinator
Kapsch TrafficCom
06.1986 - 09.2014
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Coordinated logistics for customer orders.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
- Maintained and managed customer files and databases.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
- Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.
- Recognized by management for outstanding performance as a Customer Service Coordinator during annual performance reviews consistently throughout tenure at company.
Education
Associate of Arts - Music Performance
University of Toronto
11.1981
Skills
- Music Theory
- Verbal and written communication
- Relationship Building
- Proficient in [Instrument]
- Lesson Planning
- Sight-Reading Proficiency
- Ear Training
- Music History Knowledge
- Art appreciation
- Special needs accommodation
- Adaptive Teaching Methods
- Behavior Management
- Expertise in Instrumentation
- Documentation
- Faculty Collaboration
- Adaptability and Flexibility
Languages
English
Native or Bilingual
Timeline
Music Teacher
Addison Music Learning Center
06.2022 - Current
Election Poll Worker
Elections Canada
06.2022 - 12.2022
Music Teacher
Oakville Music Academy
01.2020 - 12.2022
Entertainer
Self Employed
12.2014 - Current
Customer Service Coordinator
Kapsch TrafficCom
06.1986 - 09.2014
Associate of Arts - Music Performance
University of Toronto
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