Leslie Ann Garland
Ukiah
Summary
Dedicated professional with extensive leadership experience, skilled in managing high-stress situations with composure and fairness. Strong background in crisis intervention, de-escalation, and conflict resolution, with a proven ability to support individuals in heightened emotional states. Recognized for sound judgment, adaptability, and a proactive approach to maintaining safety and order.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Site Lead
City of Ukiah
Ukiah
08.2025 - Current
- Trained staff on safety protocols and operational procedures for effective performance.
- Led team meetings to discuss project updates and address site issues collaboratively.
- Developed and implemented standard operating procedures for improved workflow efficiency.
- Resolved issues between employees as needed.
Special Education Paraprofessional
Ukiah Unified School District
Ukiah
09.2023 - Current
- Assisted teachers in implementing individualized education plans for students with disabilities.
- Supported classroom management by reinforcing behavioral expectations among students.
- Collaborated with specialists to adapt instructional materials for diverse learning needs.
- Organized and maintained classroom resources to ensure a conducive learning environment.
- Provided one-on-one support to students during tasks and activities to promote independence.
- Offered emotional support during times of difficulty or crisis situations involving the student.
- Monitored behavior of students in order to ensure a safe, positive learning environment.
- Escorted students to restroom cafeteria, outside to playground, and on field trips.
- Managed class of special education students in absence of lead teacher.
- Communicated affirmatively and promoted positive attitudes with every student.
Site Supervisor
City of Ukiah
Ukiah
01.2021 - 08.2025
- Supervised daily operations to ensure site safety and compliance with regulations.
- Worked with irate parents, assisting them in any situations they have
- Coordinated scheduling for team members and managed workflow on-site.
- Conducted regular inspections to identify hazards and maintain safety standards.
- Assisted in training new employees on equipment and site procedures.
- Communicated effectively with team to resolve issues promptly and efficiently.
- Maintained accurate records of site activities and employee attendance.
- Collaborated with management to implement best practices for site operations.
- Controlled access at the site during working hours; monitored visitors' movements while they were on the premises.
Lifeguard
City of Ukiah
Ukiah
03.2022 - 03.2023
- Monitored pool areas for safety and compliance with regulations.
- Responded promptly to emergencies and provided first aid when necessary.
- Enforced facility rules to ensure a safe environment for all patrons.
- Communicated effectively with guests about safety procedures and guidelines.
Ice Rink Manager
City of Ukiah
Ukiah
11.2022 - 02.2023
- Managed daily operations of community rink activities and events.
- Supervised staff, ensuring adherence to safety protocols and customer service standards.
- Coordinated maintenance and repair schedules for rink equipment and facilities.
- Trained new employees on operational procedures and customer engagement techniques.
- Monitored inventory levels of supplies, ensuring timely restocking as needed.
- Engaged with community members to promote programs and gather feedback for improvements.
- Handled customer complaints in a professional manner and resolved issues promptly.
- Ensured proper maintenance, upkeep and cleanliness of the rink facility.
- Processed payments from customers using cash registers or point of sale systems.
Education
Ukiah High School
Ukiah, CASkills
- Conflict Resolution
- Verbal De-Escalation Techniques
- Emergency Response & Crisis Management
- Behavioral Plan Coordination
- Attention To Detail
- Time Management
- Behavioral Management
- Clear and Concise Documentation
- Calm Demeanor During Stressful Situations
- Situational Awareness
- Verbal and Written Communication
- Safety Protocol Adherence
- Seizure Management
- Data Collection
- Problem-Solving Skills
Certification
- First Aid & CPR Certified
- Pro-ACT Certified
- Blood Pathogens/AED Certified
Timeline
Site Lead
City of Ukiah
08.2025 - Current
Special Education Paraprofessional
Ukiah Unified School District
09.2023 - Current
Ice Rink Manager
City of Ukiah
11.2022 - 02.2023
Lifeguard
City of Ukiah
03.2022 - 03.2023
Site Supervisor
City of Ukiah
01.2021 - 08.2025
Ukiah High School