Leslie Velazquez
Riverside
Summary
Dynamic Sales Associate with a strong focus on customer service, teamwork, and effective sales techniques. Committed to enhancing customer experiences and driving sales growth through attentive communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Sales Associate
Target
Norco
08.2023 - 09.2025
- Assisted customers with product selection and inquiries.
- Maintained store presentation and organized merchandise displays.
- Operated the cash register and processed customer transactions.
- Collaborated with team members to restock inventory efficiently.
- Provided product information and recommendations to enhance customer experience.
- Managed returns and exchanges according to store policies.
- Trained new associates on customer service standards and store procedures.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Sales Assistant
Outdoor Dimensions
Anaheim
06.2022 - 08.2023
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure efficient store operations.
- Developed strong relationships with customers to enhance satisfaction and retention.
- Conducted product demonstrations to educate clients on features and benefits.
- Managed inventory levels, ensuring products were available for customer needs.
- Collaborated with team members to strategize sales approaches and overcome obstacles.
- Provided feedback to management on customer insights and product performance.
- Delivered excellent customer service by promptly addressing inquiries and concerns.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Education
High School Diploma -
Norte Vista High School
Riverside, CA06-2018
Skills
- Customer service
- Cash register operation
- Product knowledge
- Visual merchandising
- Inventory management
- Customer relationship management
- Time management
- Upselling techniques
- Team collaboration
- Sales expertise
- Retail store operations
Languages
Spanish
Professional
Timeline
Sales Associate
Target
08.2023 - 09.2025
Sales Assistant
Outdoor Dimensions
06.2022 - 08.2023
High School Diploma -
Norte Vista High School