Leslie Velazquez
Toronto,ON
Summary
Ready to help team achieve company goals. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
23
23
years of professional experience
Work History
Cleaning Contractor
JEEVES JANITORIAL & CARPET
04.2018 - Current
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Contributed to the growth of the business by securing long-term contracts with satisfied customers.
- Conducted regular inventory checks to ensure adequate supplies were available for all jobs.
- Proactively identified potential issues in properties that required special attention or additional services.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Used power scrubbing and waxing machines to scrub and polish floors.
Voluntary Worker
The Cathedral Church St James
06.2021 - 02.2024
- I help coordinate the MISE-EN-PLACE, and on occasions when preparing dishes
- coordinate and make efficient the areas of opportunity for each volunteer, to expedite the preparation of food
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Entrepreneur
Nopalito Dulce
05.2022 - 01.2024
- Build a client portfolio, carry out advertising and market research for the introduction of the product.
- Follow up on accounts, with sales and replenishment of the product(s)
- Determined business plan, mission statement, and vision.
- Search for National and International Suppliers, as well as export supply routes.
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- use of Microsoft package
- Developed strategic partnerships with key industry players to enhance brand visibility and credibility.
- Fostered strong relationships with suppliers, negotiating favorable terms to reduce costs and improve product quality.
- Expanded product line to meet consumer demands, conducting market research to identify new opportunities.
Restaurant Manager
CRUDO & CURSI ACAPULCO
03.2016 - 03.2017
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
- Motivated staff to perform at peak efficiency and quality.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Restaurant Manager
COMBAT WING'S ACAPULCO
12.2014 - 01.2016
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Increased sales during off-peak hours by creating and promoting special offers.
- Negotiated with suppliers to secure better pricing, improving restaurant's profit margins.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Maintained meticulous financial records, enabling accurate budgeting and financial planning.
- Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Purchased food and cultivated strong vendor relationships.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Coordinated with catering staff to deliver food services for special events and functions.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Public Relations Intern
Coco Bongo
05.2014 - 12.2014
- Increased awareness of company services and products with implementation of PR strategies.
- Maintained and updated media contact lists and databases for ease of access.
- Organized and managed event logistics, ensuring smooth operation and positive attendee experiences.
- Cultivated strong relationships with media representatives to secure widespread coverage and feature stories.
- I made sure that the client received adequate treatment and facilities to have an excellent experience in our establishment.
- We ensure that the customer leaves satisfied, and we also personally assist to make any changes or adjustments to their order.
Restaurant Owner
ALMEJA BEACH ACAPULCO
03.2013 - 03.2014
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Recruited, hired, and trained talented staff to fill vacancies.
- Streamlined back-of-house processes fo
- control orders to suppliersr improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Implemented effective inventory management systems to minimize waste and control food costs.
- Planned and executed strategies to increase customer loyalty and retention.
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Negotiated favorable lease terms with property owners, securing prime location spots at reduced rental rates.
- Coordinated catering events that showcased the restaurant''s culinary talents while generating additional revenue streams through off-site services.
- Collaborated with designers to create a visually appealing website and social media presence, which led to increased online reservations and inquiries.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- control orders to suppliers
Administrative Assistant
SECRETARIA DE SEGURIDAD PUBLICA Y PROTECCION CIVIL
08.2001 - 02.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- I certified myself in ISO 9001, to have better and correct processes.
- Follow up on documentation (requests, projects, etc.) until they are carried out by the corresponding agency
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Carry out annual security projects, for strategies and coordination of different commands
Head Waiter
GRUPO ANDERSON'S
07.2001 - 12.2007
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.
- Optimized table management by strategically seating guests based on reservation status and party size.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- I made sure that the client enjoyed their stay, filling an atmosphere of celebration and happiness for serving them.
Education
No Degree - Hospitality And Tourism Operations Management
UAGro Faculty of Tourism
Acapulco, Guerrero2005
Skills
Teamwork
Team Management
Management of social networks and advertising
Coordinate work strategies and bring them to completion Customer Service
Preparation and monitoring of writings, client accounts, agenda
Strong Work Ethic
Saller
Motivation and Initiative
Reliability and punctuality
Multitasking Abilities
Inventory control and record keeping
Customer Engagement
Operations Management
Point of Sale (POS) system operation
Complaint resolution
Schedule Coordination
Promotions planning
Catering Coordination
Public relations
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Entrepreneur
Nopalito Dulce
05.2022 - 01.2024
Voluntary Worker
The Cathedral Church St James
06.2021 - 02.2024
Cleaning Contractor
JEEVES JANITORIAL & CARPET
04.2018 - Current
Restaurant Manager
CRUDO & CURSI ACAPULCO
03.2016 - 03.2017
Restaurant Manager
COMBAT WING'S ACAPULCO
12.2014 - 01.2016
Public Relations Intern
Coco Bongo
05.2014 - 12.2014
Restaurant Owner
ALMEJA BEACH ACAPULCO
03.2013 - 03.2014
Administrative Assistant
SECRETARIA DE SEGURIDAD PUBLICA Y PROTECCION CIVIL
08.2001 - 02.2013
Head Waiter
GRUPO ANDERSON'S
07.2001 - 12.2007
No Degree - Hospitality And Tourism Operations Management
UAGro Faculty of Tourism
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