Leslie Valdez
San Diego
Summary
Interested in a position allowing me to demonstrate my superior customer service skills, communication, organization with the ability to learn quickly. I feel that with my can-do attitude I can exceed your expectations.
Accomplished management professional adept at building high-performing teams. Proven ability to drive cross-functional collaboration and implement innovative solutions to complex business challenges. Committed to delivering results that exceed expectations while maintaining a focus on continuous improvement and sustainable growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Manager
Aztec Shops Ltd./Dining Services
San Diego
08.2010 - Current
- Manages 2 – 5 Crew Leads, Assistant Manager, and/or Unit Managers who supervise a total of 2 – 50 employees.
- Responsible for the overall direction, coordination, and evaluation of the units.
- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
- Responsibilities include interviewing, hiring, and training employees; budgeting, forecasting, planning, assigning and directing work, appraising performances; rewarding, coaching and disciplining employees; addressing complaints and resolving problems.
- San Diego State University, San Diego, CA. 92182
Assistant Manager
Aztec Shops Ltd./Dining Services
San Diego
08.2008 - 08.2010
- Assisted the Unit Manager in providing management support to create an environment that promotes teamwork, continuous improvement, learning, customer satisfaction, excellent quality of product and high standards of service.
- Utilizes human resources effectively to increase business, manage workload and job costs, achieve production and provide quality services to customers.
- San Diego State University, San Diego, CA. 92182
Lead
Aztec Shops Ltd./Dining Services
San Diego
09.2005 - 08.2008
- Assisted management in providing support to create an environment that promotes teamwork, continuous improvement, learning, customer satisfaction, and high standards of service and excellent product quality.
- Utilizes human resources effectively to manage workload, achieve production, and provide quality services to customers.
- San Diego State University, San Diego, CA. 92182
Mentor
SDSU Mentoring Program
San Diego
08.2005 - 08.2006
- Paired with 1-3 students during Fall and Spring Semesters.
- Spent two hours a week together a month, for a total of eight hours during the semester, which included phone calls, face to face meetings, attending events, professional networking events or informational interviews with mentor referrals.
- Discussed to determine goals and what kind of support will more useful –specific feedback related to finding jobs, general career advice, information on graduate school, technical information, professional expectations..etc.
- San Diego State University, San Diego, Ca 92182
Food Service Associate
Aztec Shops Ltd./Dining Services
San Diego
08.2004 - 01.2005
- Provides responsive and high quality customer services to promote positive impressions to customers.
- Works efficiently as a team member, taking initiative to perform tasks, resolve problems and ensure successful outcomes.
- San Diego State University, San Diego, CA. 92182
Education
B.A. - Social Science Single Subject Teaching Credential, French
San Diego State University
San Diego, CaHigh School Diploma -
Paramount High School
Paramount, CaSkills
- Team leadership
- Staff recruitment
- Employee training
- Budget management
- Workflow optimization
- Conflict resolution
- Customer satisfaction
- Staff development
- Compliance adherence
- Employee coaching
- Staff scheduling
- Cost control
- Sales channel analytics
- Organizational development
- Operations management
- Troubleshooting and problem resolution
- Teamwork
- Customer relationship management
- Verbal and written communication
Certification
Serv Safe Certified, 12/14/23, 12/14/28
References
Available upon request
Timeline
Senior Manager
Aztec Shops Ltd./Dining Services
08.2010 - Current
Assistant Manager
Aztec Shops Ltd./Dining Services
08.2008 - 08.2010
Lead
Aztec Shops Ltd./Dining Services
09.2005 - 08.2008
Mentor
SDSU Mentoring Program
08.2005 - 08.2006
Food Service Associate
Aztec Shops Ltd./Dining Services
08.2004 - 01.2005
B.A. - Social Science Single Subject Teaching Credential, French
San Diego State University
High School Diploma -
Paramount High School