LESLIE VALADEZ
Victorville
Summary
Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment. Works great with people, can communicate professionaly and effectively. Gives great customer service.
Overview
6
6
years of professional experience
Work History
Food Handler
Yoshinoya South Pomona
Pomona, CA
06.2020 - 05.2021
- Trained
- Sought advice.
- Finished all of the opening and closing checklists, which included emptying the trash, refilling napkin dispensers, securing all alcohol, dating food, and polishing all silverware.
- Identified
- Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
- Kept work areas organized, clean, and sanitized to meet company and regulatory requirements.
- Restocked newly delivered inventory in storage, the kitchen, and the food prep area.
- Was in charge of the check stand's cash register, scanner, and scale.
- Kept track of everything.
- Restocked displays and moved merchandise around.
- Management praised me for being a quick and efficient worker who required little supervision.
- Made a decision.
- Cross-trained in cashier and cook positions to support the team and meet all customer needs.
- Got better.
- Completed cash transactions in a timely and accurate manner.
- Kept work areas tidy, clean, and compliant with company policies and health codes.
- Followed all health and sanitation rules and regulations.
Sales Associate
The Home Depot
Pomona, CA
05.2021 - 02.2022
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions.
- Customers received merchandise recommendations based on their needs and preferences.
- Assisted customers in enrolling in loyalty programs and submitting paperwork.
- Helped team members master sales techniques so they could consistently exceed their goals.
- Stayed on top of emerging trends and provided helpful customer service to help with product selection.
- Organized displays and stocked shelves to draw customers' attention to specific items.
- Trained all new sales employees on effective sales, service, and operational strategies to maximize team performance.
- Explained offerings to customers, including policies, restrictions, and refund policies.
- Helped customers by locating specific items they needed and checking inventory for items in other locations.
- Provided product and service information to customers.
- Worked with other members of the sales team to meet group goals, frequently exceeding quotas.
- Used the cashier register system to ring up customer purchases, process payments, and issue receipts.
- Assisted an average of 150 customers per day by responding to inquiries and locating products.
- Observed customer behavior in order to spot security threats and report them to supervisors.
- Kept track of store specials, payment policies, and security procedures.
Waitress
Claremont Manor Retirement Community
Claremont, CA
02.2022 - 12.2022
- Managed food resources, memorized orders, and coordinated service in a numeric-table restaurant.
- Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
- Set up banquet rooms for use, including adjusting lighting, sound levels, and room temperature to ensure that guests had a pleasant experience.
- Prepare food at the start of the day.
- Explained how various menu items are prepared and described ingredients and cooking methods to customers to provide a positive dining experience.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Used my in-depth knowledge of wine, cider, and beer, as well as appropriate entree pairings, to boost daily beverage sales.
- Folded napkins and prepared silverware sets to ensure an adequate supply for the host station.
- Maintained a positive reputation for order efficiency and accuracy, earning numerous referrals from happy customers.
- I'm familiar with the menu's content and keep up with any changes.
- Double-checked order accuracy and food quality before delivering to customers.
- Made a decision.
- Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.
- Learn menu items and am able to accurately describe them to guests.
- Greeted guests with a friendly smile and offered to bring beverage orders while we discussed menu options.
- Am committed to providing excellent customer service.
- Kept consistent serve times by placing orders quickly, checking tables frequently, and quickly serving prepared food to guests.
- Greeted new customers, talked about specials, took drink orders, and made positive connections with them right away.
- Prepared hot and cold beverages to the highest standards while providing legendary customer service to my guests.
- Dealt professionally with customer complaints, resolving issues through diplomatic acknowledgement and a commitment to service.
headcashier
Lowe's Home Improvement
Chino Hills, CA
11.2022 - Current
- Ensured transaction security by comparing payment cards to identification.
- Handled POS transactions such as checks, cash, credit card purchases, and refunds.
- Totaled the amount owed, collected payments, and printed receipts to process transactions.
- Received additional training in store roles and provided back-up coverage to ensure that customers received the best possible service.
- Wrapped and bagged items for customers to protect them from damage and make them easier to transport.
- Used a POS system to scan, weigh, and price items while maintaining a high level of productivity to keep lines moving.
- Conducted inventory counts by adding each item in stock and documenting the results.
- Used store software to create and submit end-of-shift reports.
- Kept my cash drawers accurate and secure by putting large bills away and maintaining optimal levels of small bills and change.
- Counted the cash in the register drawer at the start and end of each shift.
- Answered questions about store policies and concerns to support positive customer experiences.
- Restocked, arranged, and organized merchandise in the front lanes to increase product sales.
- Used my knowledge to assist new team members in learning how to operate registers, merchandise stock, and meet customer needs, resulting in increased group performance and customer satisfaction.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
- Answered phone calls to assist customers needs
- Provided customer service and resolved queries over the phone
- Composed professional emails
- De-escalated customer issues and made best decision for customer satisfaction
- Created break schedules for associates
- Made sure front end was running smoothly
- Ran tests on cashier associates to make sure they knew correct procedures
- wrote emails to vendors, manufacturers, and associates to keep them informed, get information on product, and track customer information and orders
- would call customers, manufacturers, and vendors to get information needed in a professional manner
- would constantly answer phone calls to help customers out or deescalate issues handed.
Education
High School Diploma -
Diamond Ranch High School
Pomona, CA01.2021
Skills
- Bilingual
- Typing at 70 wpm
- Team player/ leader
- Multitasker
- Detail-oriented
- Oral and written communication
- Reliable and efficient
- Problem solver
- Sales expertise
- Sales abilities
- Computer tech
- Phone rep
Languages
Spanish
Native or Bilingual
Timeline
headcashier
Lowe's Home Improvement
11.2022 - Current
Waitress
Claremont Manor Retirement Community
02.2022 - 12.2022
Sales Associate
The Home Depot
05.2021 - 02.2022
Food Handler
Yoshinoya South Pomona
06.2020 - 05.2021
High School Diploma -
Diamond Ranch High School