Leslie Silva
San Diego
Summary
Versatile and dynamic professional with a proven track record at Casa De Manana Retirement Community, excelling in customer service and office administration. Leveraged expertise in Microsoft Excel and a commitment to exceptional reception management to enhance operational efficiency and client satisfaction. Demonstrated ability to manage sensitive information, streamline mailroom operations, and foster positive visitor experiences, contributing significantly to workplace productivity and security.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
15
15
years of professional experience
Work History
Admin Assistant, Plant Operations
Casa De Manana Retirement Community
04.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Receptionist Administrator
Casa De Manana Retirement Community
05.2015 - 04.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Increased office security by updating visitor check-in procedures and protocols.
- Coordinated meeting room bookings, optimizing space utilization and accommodating diverse needs.
- Monitored front areas so that questions could be promptly addressed.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Print & Mail Clerk
Casa De Manana Retirement Community
11.2009 - 01.2015
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Labeled packages with clear, correct information to reduce mailing errors.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Processed and organized incoming mail for distribution to appropriate departments.
- Tracked outgoing mail to provide accurate customer updates.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Operated postage meters, mail sealers and labeling machines.
- Assisted with implementing new mailroom systems and training staff to improve operations.
Education
High School Diploma -
UC High School
06-2004
Skills
- Customer service
- Reception management
- Data entry
- Plant operations
- Multi-line phone operation
- Appointment setting
- Workplace safety
- Office administration
- Reception area maintenance
- Mail sorting
- Administrative support
- Plant operations support
- Payment collection
- Microsoft Word
- Plant Operations Knowledge
- Document scanning and digitization
- Handling and sorting mail
- Scheduling appointments
- Document scanning
- Microsoft Excel
- Package handling
- Plant operations management
- Visitor access management
- Shipping processes
- Mail delivery
- Expense tracking
- Clerical support
- Courier services
- Meeting coordination
- Mailroom equipment operation
- Filing systems
- Call handling
- Database entry
- Visitor assistance
- Maintenance tracking
- Plant equipment maintenance
- Appointment scheduling
- Postal regulations
- Recordkeeping
- Clerical processing
- Administrative management
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Admin Assistant, Plant Operations
Casa De Manana Retirement Community
04.2022 - Current
Receptionist Administrator
Casa De Manana Retirement Community
05.2015 - 04.2022
Print & Mail Clerk
Casa De Manana Retirement Community
11.2009 - 01.2015
High School Diploma -
UC High School
Similar Profiles
Erick MoralesErick Morales
Maintenance Technician II (Skilled) at Casa De Manana Retirement CommunityMaintenance Technician II (Skilled) at Casa De Manana Retirement Community
Venus WilkesVenus Wilkes
CNA/RNA at Casa De Las Campanas, A Continuing Care Retirement CommunityCNA/RNA at Casa De Las Campanas, A Continuing Care Retirement Community
Wendy JohnsonWendy Johnson
Human Resources Generalist at Casa De Modesto Retirement CenterHuman Resources Generalist at Casa De Modesto Retirement Center