Leslie Ruiz
Sunnyvale
Summary
Customer-focused Guest Services Associate known for high productivity and efficient task completion. Possess good skills in communication. Excel in empathy, adaptability, and teamwork to ensure guest satisfaction and positive experiences.
Overview
2
2
years of professional experience
Work History
Guest Services Associate
TopGolf
San Jose
09.2022 - Current
- Check in guests.
- Offer assistance regarding questions about the company and the building.
- Help take care of platinum members.
- Help guests regarding information about the app, creating reservations, doing a walk-in, pricing details, etc.
- Work well with system that is used for reservation and event mapping.
- Built and maintain productive relationships with other associates.
Education
High School Diploma -
Fremont High School
Sunnyvale, CA06-2022
Skills
- Moderately fluent in Spanish
- Exceptional communication
- Guest check-in and check-out
- Guest service and assistance
- Positive working relationships
- Guest engagement and assistance
- Team motivation
- Strong empathy
- Platinum membership relations
- Listening skills
- Fast learner
Languages
Spanish
Native/ Bilingual
Timeline
Guest Services Associate
TopGolf
09.2022 - Current
High School Diploma -
Fremont High School