Leslie Protzer

• Company Overview: A Dental Office with two Dentists, three Dental Hygienists, plus support staff
• Overseeing daily operations, managing team members, hiring, ensuring compliance of all daily dealings
• Handling finances, day end
• Communicating with insurances
• Problem solving
• Managing patient flow
• Addressing patient concerns
• Ensuring a smooth and efficient practice
• Optimising the office to be profitable and successful
• Identifying staff vacancies and recruit, interview and select applicants
• Providing current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits
• Serving as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
• Preparing reports summarizing operational results, financial performance, or accomplishments of specified objectives, goals, or plans
• Scheduling and billing of patients
• Other administrative duties
• Ordering
• Organising the office in terms of being up to date and continuing education
• Very experienced in all aspects of dental assisting, including complex treatment, surgery and dental implant placement
• Being able to run ANY position, if needed
• A Dental Office with two Dentists, three Dental Hygienists, plus support staff

• After graduation in June of 2006 I started as a newly graduated CDA

Monitor budgets and payroll records, and review financial transactions to
ensure that expenditures are authorized and budgeted.
• Supervising Staff: Assigning tasks, scheduling, training, and evaluating
bakery staff.
• Quality Control: Ensuring high-quality baked goods and maintaining a clean
and organized workspace.
• Production Planning: Monitoring sales trends, adjusting production levels,
and developing new recipes.
• Inventory Management: Ordering supplies, managing stock levels, and
minimizing waste.
Bakery Manager, Food Country. Nanaimo, British Columbia
Aug. 1999 - Sep. 2005
• Customer Service: Addressing customer inquiries and complaints, and
ensuring a positive customer experience.
• Health and Safety Compliance: Ensuring adherence to food safety
regulations and maintaining a safe working environment.
• Cost Control: Implementing measures to reduce costs and improve
profitability.
• Financial Management: Analyzing sales and profit margins, and managing
budgets.
• Marketing and Promotion: Overseeing marketing efforts and promotions to
increase sales.
• Supplier Relations: Coordinating with suppliers and vendors to ensure
timely delivery of supplies.
• Problem-Solving: Addressing issues that arise during the day, such as
equipment malfunctions or staffing shortages

• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
• Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
• Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
• Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
• Decorated and merchandised quality bakery goods to build business reputation and revenue base.
• Demonstrated versatility within the role by performing various tasks such as decorating cakes, preparing doughs, mixing batters, and baking pastries as required for business needs.
• Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Developed strong rapport with customers and created positive impression of business.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.