Leslie Payan Sanchez
Lake Elsinore,CA
Summary
Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills in this role.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Valvoline Instant Oil Change
03.2022 - Current
- Assisted in achieving monthly sales targets through upselling services and products. Managed cash handling, processed payments, and balanced registers, ensuring accuracy and efficiency.
- Managed customer interactions, addressing concerns and ensuring high service standards. Developed strong client relationships, resulting in repeating customers.
- Supervised and mentored a team of 20 employees, ensuring efficient operation and high customer satisfaction in a fast-paced environment. Trained new hires and conducted performance evaluations to foster skill development.
NRO/Certified Crew Trainer
Raising Cane's
02.2020 - 03.2022
- Monitored trainee performance, tracked progress, and provided reports to management on training effectiveness and areas for improvement. Contributed to the development of performance metrics and training materials.
- Collaborated with restaurant management to streamline operations, identify areas for improvement, and implement best practices to increase productivity and reduce downtime.
- Led onboarding and training for new hires and promoted team members, ensuring they were equipped with the skills necessary to meet operational and customer service standards. Delivered in-depth training in areas such as product knowledge, company culture, and operational procedures.
Education
Associate of Science - Business Administration And Management
San Diego State University
San Diego, CA12.2025
Associate of Science - Business Administration And Management
Orange Coast College
Costa Mesa, CA06.2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Task delegation
- Business administration
- Product and service sales
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Valvoline Instant Oil Change
03.2022 - Current
NRO/Certified Crew Trainer
Raising Cane's
02.2020 - 03.2022
Associate of Science - Business Administration And Management
San Diego State University
Associate of Science - Business Administration And Management
Orange Coast College
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