Leslie Ortiz
San Diego
Summary
Highly motivated individual seeking a career, when I can utilize my talents to help enhance workplace efficiency and productivity. Committed to ensuring customers satisfaction by providing exceptional services and support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Driver
Uber And Lyft
01.2025 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Customer Service Representative
Broad Insurance
10.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Family Caregiver
Family
11.2022 - 10.2024
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
- Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
- Supported patient nutrition by preparing healthy meals based on dietary restrictions and preferences.
Insurance Representative Manager
Farmers Insurance Selene Rico Agency
11.2021 - 11.2022
- Insurance representative for auto, home, and life policy.
- Run payroll for employees and handle the office in daily duties, receiving and sending out mail, emails, and phone calls.
- Certified in California within 52 hours course completed.
- Kept detailed records on individuals insurance claims and incorporated into detail client files.
- Responded to customers calls swiftly to resolve issues and answer questions .
- Performed policy renewal and record retention.
- Determined clients needs and financial situations by listening and scheduling fact-finding appointments.
- Cross-sold insurance products to existing clients to reach sales targets.
Production Assistant
Costco Wholesale Corp
06.2020 - 10.2021
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Maintained a safe and clean work environment, contributing to overall team productivity.
Receptionist Administrator
Dallo Enterprises INC
05.2019 - 06.2020
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Caregiver
Comfort Keepers Home Care
05.2019 - 10.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Sales Associate
TJ Max
12.2018 - 05.2019
- Answered customers questions about sizing, accessories , and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers ,and promote merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store.
X-Ray Belt Transport Examiner
DHL Express
08.2017 - 12.2018
- TSA Certified to operate X-Ray machine to locate explosives, contraband, illegal substances , and anything of malice intention's not allowed in the company facilities.
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage property.
Office Administrator
Letter Ride LLC
08.2017 - 12.2018
- Interacted with customers by phone, email, or in-person to provide information needed.
- Answered multi-line phones system, routing calls delivering messages to staff and greeting visitors.
- Maintained electronic and paper filling systems for easy retrieval of information.
- Coordinated communication, financial registration for deliveries.
Education
High School Diploma -
Innovation High School
National City, CA06-2017
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Staff Training
- Multitasking Abilities
- Payroll Knowledge
- Talented and Persistent in Accomplish Goals
- Call Handling
- Team and Work Collaboration
- Planning and Coordination
- Problem-solving
- English/ Spanish fluency
Languages
Spanish
Native or Bilingual
Certification
- California Property and Casualty
Timeline
Driver
Uber And Lyft
01.2025 - Current
Customer Service Representative
Broad Insurance
10.2024 - 01.2025
Family Caregiver
Family
11.2022 - 10.2024
Insurance Representative Manager
Farmers Insurance Selene Rico Agency
11.2021 - 11.2022
Production Assistant
Costco Wholesale Corp
06.2020 - 10.2021
Receptionist Administrator
Dallo Enterprises INC
05.2019 - 06.2020
Caregiver
Comfort Keepers Home Care
05.2019 - 10.2019
Sales Associate
TJ Max
12.2018 - 05.2019
X-Ray Belt Transport Examiner
DHL Express
08.2017 - 12.2018
Office Administrator
Letter Ride LLC
08.2017 - 12.2018
High School Diploma -
Innovation High School
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