Leslie Ortiz
San Diego, California
Summary
Highly motivated individual seeking a career, where I can utilize my talents to help enhance workplace efficiency and productivity.
Experienced homecare knowledgeable about safe patient ambulation, personal grooming assistance, and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support.
Overview
8
8
years of professional experience
Work History
Driver
Uber, Lyft
10.2019 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan route and stay in schedule.
- Professional and friendly, to always provide the best customer service.
- Maintained vehicle cleanliness and safety requirements, keeping vehicle in excellent condition.
- Keeping a five star rating and multiple bonuses due to the compliments from clients.
- Back ground check once a year.
Insurance Representative Manager
Farmers Insurance Selene Rico Agency
11.2021 - 09.2022
- Insurance representative for auto, home and life policy.
- Run payroll for employees and handle the office in daily duties, receiving and sending out mail, emails and phone calls.
- Certified in California within 52 hours course completed.
- Kept detailed records on individual insurance claims and incorporated into detailed client files.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Performed policy renewal and record retention.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
Production Assistant
Costco Wholesale Corp
06.2020 - 10.2021
- Collaborate with production team to facilitate smooth operations, avoiding disruption and delays.
- Supported production needs by performing routine task standard procedure and equipment.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
Caregiver
Comfort Keepers Home Care
05.2019 - 10.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance,grooming ,meal preparation and medication reminders.
- Engaged patients in meaningful conversation,socialization, and activity while providing personal care assistance.
- California Caregiver registered
- Provided safe mobility support to help patients move around personal and public spaces.
- HIPPA
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Built strong relationships with clients to deliver emotional support and companionship.
X-Ray Belt Transport Examiner
DHL Express
08.2017 - 10.2018
- TSA Certified to operate X-Ray machine to locate Explosives, contraband, illegal substance,and anything of malice intention's not allowed in the company facilities.
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage property.
Education
High School Diploma -
Innovation High School
National City, CA06-2017
Skills
- Team and Collaboration
- Organized and Time Management
- Multitask Abilities
- Team Building
- Excellent Communication
- Persistent in Accomplish Goals
- TSA X-Ray Screening Certificated
- Home Care Aide Register
- CPR Certified
- Food Handler Certified
- California Property and Casualty Cerfitied
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Insurance Representative Manager
Farmers Insurance Selene Rico Agency
11.2021 - 09.2022
Production Assistant
Costco Wholesale Corp
06.2020 - 10.2021
Driver
Uber, Lyft
10.2019 - Current
Caregiver
Comfort Keepers Home Care
05.2019 - 10.2019
X-Ray Belt Transport Examiner
DHL Express
08.2017 - 10.2018
High School Diploma -
Innovation High School
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