Leslie Olmos
Lakewood
Summary
Led customer service initiatives to enhance guest satisfaction and loyalty.,Utilized bilingual skills in English and Spanish to engage diverse clientele and address needs effectively.,Exhibited professionalism and dedication in completing tasks with thoroughness and attention to detail.,Streamlined communication processes to improve organizational efficiency and team collaboration.,Mentored team members to embrace feedback and seize growth opportunities.
Overview
9
9
years of professional experience
Work History
Cashier/ Barista
Target
Long Beach, CA
05.2020 - Current
- Greet guest help them find items
- GSA: which was training to be assisted management
- Ring up groceries and clothes
- Do drive up, clean carts
- Help at guest services which means returning item, helping guest on payments, defecting items
- Currently a Starbucks barisa
- Cafe: which means I’m preparing pizza, pasta and hotdogs also prepping for the next person the following day
- Putting in a work Order for food we need for cafe and Starbucks
Cashier
McDonald's
Lakewood, CA
03.2018 - 05.2020
- Clean the restroom, everywhere where customers eat
- Take customers order through the drive thru
- Make that drink and hand out the food
- Open at 4 am to prep everything before opening
Hostess
Acapulco Mexican
Long Beach, CA
07.2017 - 07.2018
- Restaurant And Cantina . Greet guest and seat them at tables or waiting areas.
- Provide guest with menus
- Answer telephone calls, respond to inquiries and transfer calls
- Take and prepare to go orders.
- Maintain contact with kitchen staff, management and serving staff and customers' to ensure that dining details, are handle properly and customers concerns are addressed
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms.
- Make reservations
Education
Phlebotomy
Healthcare Career College
Paramount, CA06.2026
High school diploma -
Lakewood High School
Lakewood, CA06.2016
Skills
- TIME MANAGEMENT
- Hospitality (1 year)
- Customer Service (2 year)
- Multitasking
- Host/Hostess (1 year)
- Food Service
- Food Preparation
- Cashiering (2 years)
- Guest Services (1 year)
- Cleaning Experience
- Barista (4 years)
- Conflict resolution
- Email/ phone communication
- Team collaboration
- Cafe trainer
- Hard worker
LANGUAGES
Spanish
Basic
Additional Information
- SKILLS & ABILITIES
- Communication Time Managemen, multitasking, sales, Food Product
- Advanced Intermediate Expert Advanced Beginner
- Customers And
- Personal Service
- Intermediate
Timeline
Cashier/ Barista
Target
05.2020 - Current
Cashier
McDonald's
03.2018 - 05.2020
Hostess
Acapulco Mexican
07.2017 - 07.2018
Phlebotomy
Healthcare Career College
High school diploma -
Lakewood High School