Leslie Nuttall

• Focus on areas of Team Commitment & Capability, Overall Practice Management, Patient Experience/Satisfaction, Practice Financial Performance, Social Responsibility/Community Representation and Risk Management
• Oversaw Daily and Monthly balancing of Accounts Receivable by bookkeeper, monthly processing of Accounts payable by bookkeeper, preparation and communication of payroll data with payroll provider, maintain records with payroll provider regarding increases, leave, departing team members, vacation accrual paid out. RRSP remittance for participating employees. Main liaison for business accounting firm.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Addressed and remedied all patient or team member issues.
• Supervised team of 25 office personnel.
• Consulted with Dentists on business decisions.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

• Communicated with customers and vendors positively with particular attention to problem resolution.
• Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
• Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Trained and guided team members to maintain high productivity and performance metrics.
• Trained new employees on proper protocols and customer service standards.
• Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.

• Built team of committed professionals; Fostered Team Engagement and Performance. Team of 28-30 professionals in a 14 operatory practice.
• Scheduling team members, monitoring hours worked to match practice needs, providing leadership in the area of vacation ensuring existing protocol is followed and evolved as necessary. Managed computer scheduling of providers.
• Patient Experience/Satisfaction; act as escalation point for client concerns after other avenues for resolution have been saturated. Support and Coach team members in resolution of client issues.
• Updated reports, managed accounts, and generated reports
• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.

Treatment Coordinator

Provided exceptional client support in treatment planning their dental needs.

Patient education, insurance support from estimates to breakdown of coverage to maximize their benefits.

Support partners in their treatment plans allowing our clients to make the best informed decision.

Prepare and maintain supporting documents to monitor treatment acceptance

• Laid out potential payment plans for patients.
• Researched billing issues, scheduled appointments and verified insurance coverage.
• Educated patients on dental benefits and coordinated proper payment with insurance companies.
• Explained treatment choices to patients and helped determine best options.
• Conducted interviews with patients to discuss health history, objectives and concerns

• Provided clients with exceptional support upon their dismissal from the clinic, treatment explanation, insurance support, estimates
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitor
• Supported the partners with managerial recommendations, and role restructuring.

• Assisting in a fast paced General Anesthesia office, working closely with the dentist and RN to provide the best care for our patients.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Sterilized rooms and prepped equipment and instruments procedures daily.

• Clinic lead in a fast paced Dental Anesthesia Clinic, supporting all partners in their day.
• Assisted specialist as they were scheduled Endo and Perio
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Successfully assisted dentist by performing four-handed and six-handed dentistry and other chair-side duties.
• Sterilized rooms and prepped equipment and instruments procedures daily.

• Monitored student growth and learning through hands-on activities and exams.
• Supervised student training in dental offices and classroom settings.
• Planned demonstrations for students to expand upon lecture topics.
• Conducted clinical simulations and provided feedback for each individual student.
• Evaluated students' competencies through written assignments and examinations.
• Provided immediate and constructive feedback to students individually and as group.
• Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.

• Assisted in a General Anesthesia Dental Office, fast paced and diverse
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Sterilized rooms and prepped equipment and instruments for procedures daily.