Leslie Gonzalez
San Bernardino
Summary
Resourceful administrative professional with a diverse background in clerical support and software adaptation. Known for effective communication and training capabilities, ready to leverage expertise to enhance organizational efficiency and drive community engagement.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Arrowhead United Way
San Bernardino, CA
05.2024 - Current
- Trained and onboarded student workers, covering office procedures, professionalism, and workplace expectations
- Supervised and supported student assistants, offering guidance on daily tasks and student outreach efforts
- Answered phones and responded to emails with professionalism and excellent customer service
- Served as a point of contact for staff, community partners, and clients
- Assisted in coordinating events, meetings, and community outreach efforts
- Assisted with data entry and tracking for programs and donations
- Supported onboarding of new staff or student workers
- Supported community programs and initiatives benefiting local families
- Contributed to fundraising efforts, campaigns, or donation tracking
- Processed invoices, receipts, and basic financial records
- Built positive relationships with community members and partner
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Enhanced communication within office, establishing monthly calender summarizing key updates and achievements.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed filing system, entered data and completed other clerical tasks.
Surgical Preparation Assistant
Chino Hills Animal Hospital
Chino, CA
05.2022 - 07.2024
- Assisted veterinarians during examinations and procedures to ensure optimal patient care.
- Developed and maintained organized patient records using veterinary management software.
- Educated pet owners on post-treatment care and preventive health measures.
- Coordinated inventory management, ensuring adequate stock of medical supplies and medications.
- Assisted veterinary staff with pre-operative procedures, including positioning and safely restraining animals
- Sterilized surgical instruments and maintained aseptic conditions in operating and prep areas
- Maintained accurate medical records, including pre-op notes and recovery observations
- Assisted in emergency surgeries, maintaining efficiency under high-pressure situations
Receptionist
Mary S. Roberts Pet Adoption Center
Riverside, CA
01.2021 - 11.2022
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving concerns effectively.
- Collaborated with team members to streamline communication between departments and improve workflow efficiency.
- Scheduled adoption appointments, meet-and-greets, and volunteer orientations
- Processed adoption applications, fees, and donations accurately
- Maintained and updated records for animal intakes, adoptions, and customer interactions
- Educated visitors on adoption procedures, pet care basics, and center policies
Lead Student Services Assistant
Department of Rehabilitation
Riverside, CA
12.2020 - 12.2021
- Assisted students via video conferencing platforms or advising, registration, and general support
- Managed high-volume email, chat, and video inquiries while maintaining timely and accurate responses
- co-facilitated virtual workshops and webinars for students
- Supported onboarding and training of staff in a remote work environment
- Collaborate closely with counselors to support and guide Student Services Assistants in effective student outreach efforts
- Conduct community outreach under counselor guidance to recruit guest speakers and strengthen professional partnerships
- Assist in delivering outreach presentations alongside trainers and counselors to promote programs and services
- Support community engagement initiatives by sharing personal testimonials about program impact and services
- Maintain strict confidentiality while handling sensitive information related to program participants
Skills
- Customer and client relations
- Clerical support
- Quick software adaptation
- Business administration
- Event coordination
- Client relations
Timeline
Administrative Assistant
Arrowhead United Way
05.2024 - Current
Surgical Preparation Assistant
Chino Hills Animal Hospital
05.2022 - 07.2024
Receptionist
Mary S. Roberts Pet Adoption Center
01.2021 - 11.2022
Lead Student Services Assistant
Department of Rehabilitation
12.2020 - 12.2021