Leslie Martinez Urenda

Signal Hill

Summary

Proven multitasker and relationship builder, enhancing client satisfaction and streamlining operations. Expert in telephone skills and conflict resolution, significantly improved efficiency and customer experience. Skilled in both organizational and time management, adept at fostering positive first impressions and maintaining high confidentiality standards.

Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.

Overview

years of professional experience

Work History

Receptionist

Mercedes-Benz of Long Beach

04.2024 - Current

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Responded to inquiries from callers seeking information.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Maintained confidentiality of information regarding clients and company.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Answered central telephone system and directed calls accordingly.

Retail Sales Associate

JTrendy

09.2021 - 04.2023

Greeted customers and helped with product questions, selections, and purchases.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Helped customers complete purchases, locate items, and join reward programs.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Supported store leadership in implementing new merchandising strategies to improve product positioning.
Managed inventory to prevent stock shortages, ordering new items as necessary.
Managed cash register, ensuring accurate transactions and safeguarding against losses.
Trained new employees in sales techniques and store procedures, improving team effectiveness.

Skills

Organization skills
Time management
Telephone skills
Appointment scheduling
Greeting and seating clients
Schedule management
Multi-line telephone systems
Supply management

Front desk operations
Multitasking and prioritization
Call redirection
Problem-solving
Call answering and routing
Relationship building
Conflict resolution

Languages

Spanish

Full Professional

English