Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leslie Kraeker

Lethbridge

Summary

Dynamic Customs Superintendent with the Canada Border Services Agency, recognized for enhancing operational efficiency and service delivery. Expert in project management and staff training, I implemented process improvements that significantly reduced wait times. Strong communicator and mentor, dedicated to fostering a culture of compliance and excellence in border operations.

Results-driven education professional prepared to leverage extensive teaching experience to achieve impactful learning outcomes. Consistently excels in curriculum development and student engagement. Known for team collaboration and adaptability, showcasing skills in instructional design and classroom management.

Professional in operational management with track record of driving efficient processes and optimizing performance. Adept at implementing strategies that align with organizational goals and fostering collaborative work environments. Known for adaptability and reliability in dynamic settings, ensuring seamless team operations and goal achievement.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Customs Superintendent

Canada Border Services Agency
07.2018 - 06.2023
  • Oversaw border enforcement operations, ensuring compliance with regulations and policies.
  • Led strategic initiatives to enhance operational efficiency and service delivery at border crossings.
  • Coordinated training programs for staff, improving knowledge of customs regulations and procedures.
  • Implemented process improvements that streamlined inspections and reduced wait times for travelers.
  • Managed crisis response protocols, ensuring readiness for emergency situations at border points.

Border Instructor Services

Canada Border Services Agency
02.2007 - 06.2018
  • Developed engaging curriculum aligned with educational standards and student needs
  • Facilitated interactive learning experiences that enhanced student participation and understanding
  • Mentored new instructors in effective teaching strategies and classroom management
  • Evaluated student performance through assessments, providing constructive feedback for improvement
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.

Canada Border Services Officer

Canada Border Services Agency
05.1989 - 02.2007
  • Enforced compliance with customs regulations during inspections and border control operations.
  • Coordinated with law enforcement agencies to ensure effective intelligence sharing and operational support.
  • Conducted thorough risk assessments to identify potential threats and mitigate security risks at border crossings.
  • Trained junior officers on policy adherence, operational procedures, and situational awareness techniques.

Education

No Degree - Criminal Justice

Lethbridge Community College
Lethbridge, AB

McCoy High School
Medicine Hat, AB
06-1986

Skills

  • Project management
  • Staff management
  • Performance improvements
  • Scheduling coordination
  • Strong communication skills
  • Class instruction
  • Curriculum development
  • Expertise in subject matter
  • Group and individual instruction
  • Search and seizure
  • Evidence storage
  • Warrants and summons

Certification

  • Passenger Motor Vehicle examination Instructor, CBSA -2007
  • Basic Firearms Instructor, RCMP - 2008
  • Police and Public Safety Instructor, RCMP - 2008
  • Control and Defense Instructor, RCMP - 2008

Timeline

Customs Superintendent

Canada Border Services Agency
07.2018 - 06.2023

Border Instructor Services

Canada Border Services Agency
02.2007 - 06.2018

Canada Border Services Officer

Canada Border Services Agency
05.1989 - 02.2007

No Degree - Criminal Justice

Lethbridge Community College

McCoy High School

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Leslie Kraeker