LESLIE JOSELINE SANTOYO
Burnaby,BC
Summary
- Detail-oriented with a Bachelor in science communication creation.
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm helping to grow the company.
- Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex issues. Adept at developing profitable and quality-focused processes.
- Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
- Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions with a positive energy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Deficiencies, Personnel and Material Management
Latin Forces Inc.
03.2022 - 02.2023
- Facilitated cross-functional communication between production, procurement, and logistics teams to improve overall efficiency in material management processes in 4 projects at the same time.
- Provided training to new hires on proper procedures for receiving, storing, issuing, and returning materials within the facility's guidelines and regulations.
- Conducted performance evaluations to identify areas of improvement and establish professional development goals for employees.
- Coordinated company-wide training sessions to enhance employee skillsets in areas including leadership development, communication, and problem-solving techniques.
- Collaborated with department heads to effectively manage workforce planning and resource allocation.
- Managed payroll processing activities ensuring accurate and timely disbursement of salaries while minimizing errors.
- Designed and implemented internal training for supervisors and other personnel.
- Increased client satisfaction by delivering high-quality workmanship and addressing concerns promptly.
- Boosted team morale through effective communication, clear expectations setting, and regular recognition of achievements.
- Conducted thorough quality control inspections throughout each phase of the project, identifying potential issues early on and taking corrective action when necessary.
Real Estate Agent
Santoyo Real Estate
03.2020 - 02.2022
- Administration of budgets related to administrative issues
- Management of social networks and public relations
- Outline of advertising, advertisements, and publicity texts
- Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.
- In charge of closing sales
- Identification and solution to problems during sales closings
- Administration of reports and monthly and annual lease accounts of properties
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Communicated with clients to understand property needs and preferences.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
Xfinity call center agent
Xfinity Comcast Technical Support
08.2021 - 11.2021
- Customer service through active listening
- Problem solving under work pressure
- Activating packages with Xfinity
Equestrian Class Coordinator for Children
Club Hípico Tarasca
06.2018 - 08.2018
- Compliance with applicable regulations in daily work
- Proactivity and careful attention to achieving the objectives set
- Carrying out recreational tasks in the field
- Maintained open communication channels with parents, addressing their concerns and providing updates on their children's progress within the program.
- Implemented effective exercise routines tailored to each horse's individual needs, supporting optimal performance.
- Collaborated with teammates and coaches to build relationships and create a cohesive team environment.
- Applied discipline and a sense of responsibility toward all team and personal activities.
- Coordinated successful equestrian events, showcasing the skills of both riders and their horses.
- Managed stable operations and ensured proper care for all resident horses, maintaining a healthy environment.
- Provided expert riding instruction to clients of various skill levels, fostering improvement and confidence in their abilities.
Event Organizer Assistant
Project Events
01.2018 - 07.2018
- Efficient communication with clients to guarantee adequate information about the company's services
- Stock management through inventories in the computer system
- Carrying out the opening and closing of the business, including the start-up of the equipment.
- Management and documentation of relevant information in the computer system
- Proactivity and careful attention to the client to achieve the objectives marked
- Preparation of invoices and presentation of monthly reports
- Demonstrated adaptability in handling unforeseen challenges, ensuring events proceeded smoothly despite unexpected obstacles.
- Coordinated logistics for large-scale events, including venue selection, catering arrangements, transportation services, and accommodations for guests.
- Enhanced brand awareness through creative social media campaigns that showcased upcoming events.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
- Developed and executed detailed event timelines to coordinate the efforts of various team members, ensuring efficient completion of tasks.
Education
Bachelor of Arts - Communications And Media Science
Latin University of America, UNLA
Michoacan, Mexico07.2023
High School - Historical - Social Sciences
Latin University of America, UNLA
Michoacan, Mexico06.2018
Skills
- Self - Directed Learning
- Quality Management Systems
- Open House Hosting
- Document Preparation
- Social Media Marketing and Content Creation
- Property Inspection
- Recruitment and selection
- Training facilitation
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Customer Engagement
- Project Coordination
- Video and Photography Editing
- Document Management
- Effective Communication
- Interior Styling and furniture selection
Aptitudes
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Management of MacOS Software
- Communicative skills
Educational Training
- Latin University of America, B.A. in Historical Sciences, 06/01/18
- Latin University of America, B.A. in Historical - Social Sciences, 06/01/18
- TOEFL certification, University of Cambridge ESOL Examinations
Languages
English
Full Professional
Spanish
Native or Bilingual
Italian
Elementary
French
Elementary
Passion
I look forward to building a career that brings a sense of joy and freshness to the people around me.
Personal Interests
- Art: A lifelong passion for artistic expression through visual arts, with a keen interest in exploring new techniques myself.
- Music : Deep love for music, encompassing both performance and appreciation.
- Nature : Enthusiastic about exploring nature, with a focus on hiking, wildlife photography, and environmental stewardship.
- Creativity : Passionate about creative expression in general through various mediums, including arts and design, which enhances my ability to think outside the box and contribute innovative ideas.
Every one of these interests fuels my creativity, problem-solving skills, and dedication to pursuing excellence in my professional and personal life.
Certification
University of Cambridge, C2 TOEFL ITP certification
Timeline
Deficiencies, Personnel and Material Management
Latin Forces Inc.
03.2022 - 02.2023
Xfinity call center agent
Xfinity Comcast Technical Support
08.2021 - 11.2021
Real Estate Agent
Santoyo Real Estate
03.2020 - 02.2022
Equestrian Class Coordinator for Children
Club Hípico Tarasca
06.2018 - 08.2018
Event Organizer Assistant
Project Events
01.2018 - 07.2018
Bachelor of Arts - Communications And Media Science
Latin University of America, UNLA
High School - Historical - Social Sciences
Latin University of America, UNLA
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