Leslie Hurst
St. Catharines,ON
Summary
With a proven track record of dependability and reliability, I excel in communication and customer service. I am known for completing tasks effectively, earning customer trust, and maintaining high-quality standards. I also have strong computer skills, data entry experience, and excellent multitasking abilities.
Overview
11
11
years of professional experience
Work History
Crew Member
Harvey's
St. Catharines, ON
10.2022 - Current
- Greet customers, take orders accurately at front cash and drive-thru, handle transactions efficiently.
- Prepare and assemble foot ite4ms per company standards, including burgers, sandwiches and salads.
- Ensure restaurant cleanliness and organization, adhering to health and safety regulations.
- Work with team members to ensure smooth operations, especially during peak hours.
- Assist with receiving, stocking and proper storage of inventory.
- Follow food safety procedures, including handwashing, equipment sanitization, and temperature checks.
- Address customer concerns and complaints promptly and professionally.
- Use kitchen equipment safely and effectively, including grills, fryers and ovens.
Guess Services Coordinator
Sherkston Shores Resort
Sherkston, ON
06.2022 - 10.2022
- Answered inbound calls and made reservations for resort accomodations.
- Pleasantly welcomes guests at the front desk.
- Assisted guests with essential needs, including propane orders, account updates and payments.
- Handles customer complaints with composure and collaborated with management on effective solutions.
Housekeeping Attendant
Great Wolf Lodge
Niagara Falls, ON
03.2022 - 06.2022
- Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
- Restocking guestroom essentials such as toiletries, drinking glasses and coffee/tea.
- Organized and stocked housekeeping carts.
- Upholding the hotel's confidentiality and security standards.
- Managed the laundry facility efficiently, ensuring prompt delivery of clean linens to guest rooms and common areas.
Warehouse Associate
The Book Depot
St. Catharines, ON
09.2020 - 02.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Inspected all received goods for damages and defects and reported them to manager on duty.
Technical Support Representative
Tucows
St. Catharines, ON
03.2016 - 07.2020
- Addressed hardware and software issues, resolved connectivity problems and assisted with mobile applications and operating systems.
- Provided guidance on proper phone usage and escalated unresolved issues to higher-tier support as needed.
Sales Representative
One Touch Direct
St. Catharines, ON
01.2014 - 03.2016
- Conducted inbound and outbound calls to sell products and services, including Bell phone services, Toronto Hydro energy, Silkies pantyhose, AT&T long-distance, and Qwest Communication.
- Utilized excellent communication and persuasive skills to close sales, meet targets, and build long-term customer relationships.
- Maintained a customer-centric approach to achieve sales goals and foster client satisfaction.
Education
High School Diploma -
St-Catharines Collegiate
St. Catharines, ONSkills
- Alycia Bergeron
Former Supervisor
Sherkston Shores
289-668-8807
- Stephanie Cronkwright
Former Trainer/Coach
Tucows Inc
905-329-2375
- Mandy Brown
Former Manager
Sherkston Shores
905-359-9354
Timeline
Crew Member
Harvey's
10.2022 - Current
Guess Services Coordinator
Sherkston Shores Resort
06.2022 - 10.2022
Housekeeping Attendant
Great Wolf Lodge
03.2022 - 06.2022
Warehouse Associate
The Book Depot
09.2020 - 02.2022
Technical Support Representative
Tucows
03.2016 - 07.2020
Sales Representative
One Touch Direct
01.2014 - 03.2016
High School Diploma -
St-Catharines Collegiate