Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Receptionist
LESLIE HODGSON

LESLIE HODGSON

Operations - Financial Advisor
San Diego,CA

Summary

An enthusiastic team player, with focus on client service and account management. Strong customer service skills, attention to detail and organizational skills. Able to assess client needs and provide products and services to meet those needs. Able to interface effectively with diverse clientele and all levels of company personnel. Highly developed communication skills, both written and verbal. Proven ability to plan, manage and excel in a fast paced and changing environment.

Overview

24
24
years of professional experience

Work History

Client Service Associate

Focus Partners Wealth
San Diego, California
02.2021 - Current
  • Serve as first point of contact for clients on all matters. Transitioning/onboarding, processing/tracking custodial paperwork, money movement, etc.
  • Work with 3+ financial advisors on client issues, contracts, daily account maintenance.
  • Coordinate with advisory staff to resolve service problems and boost client satisfaction.
  • Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Produce customized reports for clients that highlight key performance indicators and facilitate informed decision-making processes.
  • Maintain CRM to ensure seamless execution of client requests, resulting in improved operational efficiency.
  • Extremely organized, self-motivated, detail oriented.
  • Perform all duties under limited supervision.
  • Internal Team player - always willing to help in other areas of the office.

Operations Manager

Laurel Wealth Advisors
La Jolla, California
05.2012 - 07.2020
  • Integral in transitioning/onboarding advisors and clients – New account packets, process new accounts, liaison with Custodian, client reporting, CRM.
  • Auditing advisor clients, invoicing clients, reconcile, prepare, produce, & send quarterly fee statements to advisors, processing of payroll.
  • Work with 25+ financial advisors on client issues, contracts, daily account maintenance.
  • Direct contact with clients to assist with opening and maintaining accounts.
  • Management of office including vendors, ordering and maintaining supplies, mailings.
  • Established internal filing system and conversion to electronic files.
  • Manage staff – assign tasks, oversee projects.
  • IT Liaison – work with 3rd party IT manager to provide consistent computer, phone and server functions.
  • Report directly to company owners - update all aspects of daily business.
  • Implemented client reporting application to include training of financial advisors and staff, coordinating with provider, auditing of client accounts, daily maintenance.
  • Human Resources – in charge of onboarding new advisors to firm.
  • CRD registration, Business Cards, payroll, background check, contract, computer login/password assignment.

Commissions Analyst/Registrations Specialist

WFP Securities
San Diego, California
04.2001 - 04.2012
  • Worked with 10+ registered representative to review, research, and resolve any fee/commission issues.
  • Provided monthly management fee information to accounting department including breakdown of deposits, fees received.
  • Established relationship with Performance Reporting System.
  • In charge of onboarding new advisors to firm.

Education

Bachelor of Science - Therapeutic Recreation

University of Colorado At Boulder
Boulder, CO

Skills

Onboarding/Transition

Additional Information

  • NASD , Series 7 (General Securities Registered Representative) through 2014 NASD Series 63 (Uniform Securities Agent) through 2014

Timeline

Client Service Associate

Focus Partners Wealth
02.2021 - Current

Operations Manager

Laurel Wealth Advisors
05.2012 - 07.2020

Commissions Analyst/Registrations Specialist

WFP Securities
04.2001 - 04.2012

Bachelor of Science - Therapeutic Recreation

University of Colorado At Boulder
LESLIE HODGSONOperations - Financial Advisor