Leslie Herrera Mejia
Sunnyvale
Summary
Dedicated human services professional leveraging over eight years of experience in trauma-informed case management and community outreach. Expertise in managing diverse caseloads, developing individualized service plans, and collaborating with community partners to enhance participant stability. Proactively trains team members and ensures operational excellence.
Overview
9
9
years of professional experience
Work History
Case Manager
HomeFirst
07.2025 - Current
- Manage a caseload of 33 participants experiencing homelessness, previously supporting up to 45 participants during staffing shortages while maintaining quality services and program compliance.
- Develop individualized service plans using Housing First and trauma-informed approaches to support participant stability and long-term housing goals.
- Conducted participant intakes, assessments, orientations, referrals, and case management to ensure comprehensive support.
- Maintain accurate and timely documentation in HMIS Clarity while ensuring compliance with agency standards and grant requirements.
- Collaborated with Resident Advocates, Shift Supervisors, Clinicians, and community partners to enhance coordination of participant services.
- Respond to participant crises through de-escalation, problem-solving, and conflict resolution while maintaining participant dignity and safety.
- Train newly hired Case Managers on workflows, documentation standards, agency policies, and daily operations.
- Ensured continuity of services during shift coverage to maintain continuity of services.
- Demonstrated initiative by mastering agency policies, assisting teammates, and fostering consistency across the program.
Receptionist
JC Tree Care & Landscape
09.2024 - 07.2025
- Acted as the primary point of contact for customers and maintained accurate records.
- Coordinated daily schedules for arborists and streamlined office operations for efficiency.
- Managed scheduling, contracts, invoicing, and customer communications to ensure smooth operations.
- Processed client agreements and invoices, ensuring timely payment follow-up to maintain cash flow.
Intake Coordinator / Case Manager
Sunnyvale Community Services (Nelson Connects)
04.2024 - 09.2024
- Conducted client intake interviews and eligibility assessments, enrolling clients in food assistance and emergency financial assistance programs to ensure access to essential resources.
- Connected clients with housing, financial, and community resources while coordinating services with landlords and partner agencies.
- Assisted clients with budgeting and financial planning, enhancing housing stability and promoting sustainable financial practices.
- Maintained confidential client documentation and program records.
- Coordinated community outreach initiatives, including annual Backpack Drive, to increase resource accessibility for families in need.
Library Assistant
San Mateo County Libraries
05.2021 - 03.2024
- Planned and facilitated educational programs serving children, teens, and adults.
- Led ESL Conversation Club and educational workshops while coordinating instructors and volunteers.
- Supervised library aides, enhancing daily branch operations and customer service.
- Coordinated youth meal distribution program, ensuring food safety and efficient inventory management.
- Managed program logistics, purchasing, and operational supplies.
- Represented library at professional conferences and community outreach events, promoting community engagement.
Library Aide
San Mateo County Libraries
03.2018 - 05.2021
- Maintained library collections and processed materials accurately to support resource accessibility.
- Coordinated circulation services and managed inventory to enhance customer service experience.
- Assisted with outreach events to increase community engagement with library services.
Overnight Parking Enforcement Officer
Menlo Park Police Department
08.2017 - 02.2020
- Enforced municipal parking regulations, ensuring compliance and fostering positive public interactions.
- Prepared detailed incident reports and documentation to support enforcement actions and provide accurate records.
- Assisted with traffic control during emergencies and community events, enhancing public safety and order.
Education
Bachelor of Arts - Psychology
California State University, Stanislaus
Turlock, CA12-2023
Associate of Arts - Criminal Justice & Psychology
Skyline College
San Bruno, CA12-2019
Skills
- Case management
- Client assessment
- Crisis intervention
- Trauma care
- HMIS documentation
- Program compliance
- Resource navigation
- Client services
- Program operations
- Team leadership
- Training programs
- Conflict resolution
Leadership And Volunteer Experience
- National Society of Leadership and Success (NSLS), Inducted Member, 02/01/24, Present, Completed leadership development training focused on professional growth, accountability, and goal setting., Participated in leadership coaching, networking, and professional development activities.
- Fresh Lifelines for Youth (FLY), Volunteer Legal Education Facilitator, 08/01/17, 03/01/18, Facilitated legal education workshops and mentored youth participants., Collaborated with staff to improve participant engagement.
- Police Explorers Program, Explorer Cadet, 03/01/16, 01/01/18, Assisted with community outreach events and public safety initiatives., Participated in law enforcement training and civic engagement activities.
Timeline
Case Manager
HomeFirst
07.2025 - Current
Receptionist
JC Tree Care & Landscape
09.2024 - 07.2025
Intake Coordinator / Case Manager
Sunnyvale Community Services (Nelson Connects)
04.2024 - 09.2024
Library Assistant
San Mateo County Libraries
05.2021 - 03.2024
Library Aide
San Mateo County Libraries
03.2018 - 05.2021
Overnight Parking Enforcement Officer
Menlo Park Police Department
08.2017 - 02.2020
Bachelor of Arts - Psychology
California State University, Stanislaus
Associate of Arts - Criminal Justice & Psychology
Skyline College