Leslie Hernandez
Santa Ana
Summary
Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling. Ready to use and develop these skills.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Greenside Landscaping Inc
02.2022 - 11.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Program Aide/Front Desk Receptionist
City of Santa Ana
08.2020 - 01.2022
- Monitored children's activities throughout day for safety.
- Completed daily logs for management review.
- Managed both digital and physical filing systems and retrieved documents as required.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Collaborated with fellow Program Aides to create a cohesive team environment focused on achieving shared goals.
- Prepared clearly written and formatted documents and reports.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Associate of Science - Diagnostic Medical Sonography
Orange Coast College
Costa Mesa, CA02-2027
Associate of Arts - Social And Behavioral Science
Santa Ana College
Santa Ana, CA12-2020
Associate of Arts - Liberal Arts/Humanities/Communication
Santa Ana College
Santa Ana, CA12-2020
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Appointment scheduling
- File organization
- Sensitive information handling
- Mail handling
- Confidentiality handling
- Microsoft office
Languages
Spanish
Timeline
Front Desk Receptionist
Greenside Landscaping Inc
02.2022 - 11.2024
Program Aide/Front Desk Receptionist
City of Santa Ana
08.2020 - 01.2022
Associate of Science - Diagnostic Medical Sonography
Orange Coast College
Associate of Arts - Social And Behavioral Science
Santa Ana College
Associate of Arts - Liberal Arts/Humanities/Communication
Santa Ana College
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