Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leslie Garcia

Riverside

Summary

Dynamic Shift Manager with a proven track record at Del Taco Inc., adept in problem-solving and customer service. Seeking to transition into a new field, utilizing skills developed in a high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply a strong foundation in these areas to a new and challenging role.

Overview

4
4
years of professional experience

Work History

Shift Manager

Del Taco Inc.
07.2021 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on tasks to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Handled emergencies with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Tracked receipts, employee hours, and inventory movements.
  • Oversaw inventory and product stock to develop and maintain inventory controls, resulting in cost savings and reduced overages.

Operations Associate

JCPenney
11.2021 - 12.2023
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
  • Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
  • Followed shipping and receiving procedures for goods and materials.
  • Collaborated with cross-functional teams to achieve project goals and meet deadlines.
  • Optimized supply chain logistics, ensuring timely delivery of products to clients.
  • Increased customer service success rates by quickly resolving issues.
  • Contributed to sales team success by creating compelling sales presentations and marketing materials.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

Associate of Science - Dental Hygiene

Moreno Valley College
Moreno Valley, CA
06-2027

Skills

  • Cash handling

  • Customer service focus

  • Employee training

  • Opening and closing procedures

  • Energetic and enthusiastic

  • Problem-solving

  • Active listening

  • Punctual and reliable

  • Relationship building

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Operations Associate

JCPenney
11.2021 - 12.2023

Shift Manager

Del Taco Inc.
07.2021 - Current

Associate of Science - Dental Hygiene

Moreno Valley College

Similar Profiles

CREATE PROFILE
Leslie Garcia