Leslie flores
Los Angeles
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
Work History
Server
IHOP
06.2023 - 09.2024
- Trained as Host/ Server
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
Crew Leader
AMC Theatres
02.2023 - 03.2024
- Started as a Crew member and six months in got promoted to Crew lead.
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Crew Member
Albertsons
05.2021 - 11.2022
- Trained for all departments (ex: Bakery, Cashier, Dug, courtesy clerk)
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
Education
Medical Assistant -
UEI College
Huntington Park, CA01-2026
Skills
- Strong work ethic
- Guest engagement
- Sales expertise
- Shift management
- Server training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
IHOP
06.2023 - 09.2024
Crew Leader
AMC Theatres
02.2023 - 03.2024
Crew Member
Albertsons
05.2021 - 11.2022
Medical Assistant -
UEI College
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