Leslie Donovan
Castro Valley,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
International Student Coordinator
International House University Of Nevada Reno
11.2021 - Current
- Increased efficiency by streamlining coordination processes of placing new international students.
- Managed completion of tasks to be met in acclimating new students.
- Improved team productivity with regular communication and progress updates.
Community Clean Up Volunteer
Alameda County
04.2021 - Current
- Enhanced community aesthetics by participating in regular clean-up efforts and beautification projects.
- Contributed to a healthier environment by removing litter and debris from public spaces, parks, and streets.
- Improved sanitation levels within the community through proper disposal of waste materials collected during cleanups.
- Promoted environmental awareness among fellow volunteers and residents by sharing best practices for maintaining cleanliness in public areas.
Church Secretary
Gloria Dei Lutheran Church
08.2017 - Current
- Enhanced congregation communication by managing and distributing church newsletters, bulletins, and announcements.
- Supported efficient church operations with accurate record-keeping of membership information, baptisms, weddings, and funerals.
- Assisted in planning and coordinating special events, ensuring smooth execution and positive experiences for attendees.
Property Manager
Self-employeed
08.2014 - Current
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
Household Manager
Donovan & Hancock Family Inc.
01.1997 - Current
- Improved household efficiency by implementing detailed schedules and routines for family members.
- Streamlined communication among family for optimal productivity and coordination of tasks.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Reduced family stress levels by managing schedules, appointments, and events on behalf of the household.
- Safeguarded family privacy by maintaining strict confidentiality about personal information and daily affairs.
- Managed financial matters for the household, including budgeting, bill payments, and expense tracking.
- Coordinated travel arrangements for family vacations, business trips, or special events to ensure seamless experiences.
- Assisted in the planning and execution of social gatherings, contributing to memorable occasions for both hosts and guests.
- Oversaw maintenance projects within the home to address necessary repairs or desired improvements promptly.
- Handled various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
- Organized personal shopping endeavors for family members to save time while ensuring satisfaction with purchased items or services.
- Tailored meal plans according to dietary preferences or restrictions while providing nutritious options for all individuals in the home.
- Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
- Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
- Scheduled appointments for medical, dental and self-care needs.
- Coordinated meals for all family members with focus on catering to dietary restrictions.
- Planned youth activities to foster intellectual and emotional development.
- Managed financial operations for household of 7 members.
- Formulated and oversaw housekeeping budget to manage expenditures and control expenses.
Healthcare Coordinator
Self Employed Services
01.1997 - Current
- Coordinated timely and efficient healthcare services.
- Negotiated on behalf of patients for better care.
- Analyzed physician reports and assertively followed up with healthcare entities and providers for more transparency and followthrough.
- Advocated for fair billing for patients by persistently engaging with corporate healthcare institutions and providers.
Warehouse Assistant
Belvedere Shoes Inc
07.2022 - Current
- Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Assisted in reducing warehouse costs by identifying areas for improvement and suggesting cost-saving measures.
- Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
- Facilitated accurate inventory tracking by conducting regular audits and maintaining up-to-date records in the database system.
- Responded promptly to customer inquiries regarding order status, providing exceptional service while resolving any issues that arose.
- Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
- Exhibited excellent problem-solving skills when confronted with logistical challenges or discrepancies in inventory counts.
- Participated in ongoing training opportunities to stay current on industry best practices and enhance overall performance as a Warehouse Assistant with the addition of office manager skills including invoicing and inventory.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
- Assisted in formulating warehouse policies and procedures, contributing towards creating a more efficient work environment.
- Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Compared shipping orders and invoices against contents received to verify accuracy.
Library Acquisitions Dept Assistant
University Of Nevada Reno
01.1991 - 03.1994
- Maintained accurate records and databases, contributing to an organized department environment.
- Worked with publishing companies to improve university library inventory.
- Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
- Organized files both physically and electronically, improving document accessibility for all team members.
- Served as a liaison between the department head and other staff members by relaying important messages accurately and promptly.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Proofread and edited documents for accuracy and grammar.
TESOL Grader
TESOL Dept Univeristy Of Nevada Reno
02.1990 - 03.1992
- Improved student performance by providing constructive feedback on assignments and tests.
- Assisted teachers in developing effective evaluation methods for better understanding of student progress.
- Collaborated with other graders to ensure a fair and balanced assessment of all students'' efforts.
- Maintained detailed records of each student''s progress, ensuring accurate reporting of final grades.
- Managed deadlines effectively, ensuring timely completion of all required tasks while maintaining high-quality standards throughout the evaluation process.
Education
Bachelor of Arts - German L
University of Nevada Reno
Reno NV12.1993
Bachelor of Arts - European History
University of Nevada Reno
Reno NV12.1993
Skills
- Information Collection
- Project Management
- Data Entry
- Database Management
- Consulting
- Recordkeeping
- Contract Management
- Document Management
- Project Support
- Schedule Coordination
- Negotiation
- Medical Terminology
- Discretion and Confidentiality
- Relationship Building
- Contract Negotiation
- Writing Requirements
- Presenting Ideas and Plans
- Budget Planning
- Patient Scheduling
- Customer Service
- Medical Billing
- Process Improvement
- Time Management
- Conflict Resolution
- Cross-functional Collaboration
- Organizational Skills
- Creative Thinking
- Task Prioritization
- Problem Solving
- Appointment Scheduling
Accomplishments
- Collaborated with team of 20 in the development of Church Directory.
Additional Information
Helped gather data and coordinate the creation of new Church Directory.
Languages
German
Limited Working
Timeline
Warehouse Assistant
Belvedere Shoes Inc
07.2022 - Current
International Student Coordinator
International House University Of Nevada Reno
11.2021 - Current
Community Clean Up Volunteer
Alameda County
04.2021 - Current
Church Secretary
Gloria Dei Lutheran Church
08.2017 - Current
Property Manager
Self-employeed
08.2014 - Current
Household Manager
Donovan & Hancock Family Inc.
01.1997 - Current
Healthcare Coordinator
Self Employed Services
01.1997 - Current
Library Acquisitions Dept Assistant
University Of Nevada Reno
01.1991 - 03.1994
TESOL Grader
TESOL Dept Univeristy Of Nevada Reno
02.1990 - 03.1992
Bachelor of Arts - German L
University of Nevada Reno
Bachelor of Arts - European History
University of Nevada Reno
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