Summary
Overview
Work History
Education
Skills
Volunteer Experience
Informationsystemsknowledge
References
Timeline
Generic

Leslie Cortner

Quesnel,Canada

Summary

Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.

Overview

18
18
years of professional experience

Work History

Arena Cashier/Receptionist

City of Quesnel
Quesnel, British Columbia
08.2024 - Current
  • Answering and directing phone calls and other inquiries in a competent and friendly manner
  • Processing admissions
  • Maintaining the office/concession in a clean, safe, sanitary, operable, and efficient manner
  • Booking facilities
  • Preparing and selling concession items
  • Assisting in filing, maintaining attendance records and cash reports, and preforming general office equipment
  • Maintaining inventory and stocking concession

Customer Service Agent

Central Mountain Air
Quesnel, British Columbia
08.2024 - Current
  • Check-in and greeting passengers
  • taking reservations and handling payments
  • Responding to passenger inquiries
  • Assisting passengers with disabilities during deplaning and enplaning
  • Process baggage and cargo
  • Gate operations and flight closure, communicating load counts to flight crews

Campground Office Assistant - Seasonal

Robert’s Roost Resort
Quesnel, Canada
06.2024 - 08.2024
  • Greeting and checking in new guests
  • Managing online & phone reservations
  • Facilitating boat rentals
  • Assisting campers to ensure their stay is pleasant
  • Ensuring campers are following resort policies
  • Working in resort shop selling camping essentials
  • Accommodation cleaning and light building maintenance

Transportation Coordinator & Administrator

Over the Highway Enterprises
Quesnel, Canada
03.2023 - 04.2024
  • Processing invoices for payment
  • Creating, implementing tracking solutions
  • Collecting, reviewing driver paperwork for accuracy and timely deliver
  • Data enter Bill of lading (BOL) information
  • Process trip billing and driver payroll
  • Monitoring and emailing correspondence to customers and stakeholders
  • Review Crystal reporting for accuracy in billing, make adjustments accordingly, file paperwork
  • Insuring information is reviewed and updated regularly in Comply Works
  • Process, track all necessary insurance needs
  • Process, track commercial permitting
  • Assists with the planning, coordination and oversight of the routing and scheduling of drivers and achieve maximum truck utilization
  • Assuring compliance with time schedules applicable laws, codes, rules and regulations
  • Ensures the drivers have the proper instructions to perform their duties safely and listen to all driver concerns and acts on them appropriately
  • Ensures that schedules are carried out in an effective and efficient manner
  • Coordinates the daily assignment of company and contracted resources to maximize equipment productivity and payload while maintaining a high level of customer service
  • Manages the daily operations of the dispatch office
  • Makes necessary adjustments for road closures, overloads, lateness and related problems
  • Communicates regularly with the drivers to assist and manage implications caused by truck problems, lateness and accidents
  • Communicates with the customer to report compliance to daily targets as well as course of action should deviation to plans occur
  • Communicates with the primary customer to exchange information, coordinate activities and resolve issues, concerns and questions regarding truck services, customer site and/or driver issues
  • Follow all workplace safe policies and compliance regulations participate in identifying hazards
  • Comply with all rules and regulations, protocols and established metrics
  • Continuously survey the existing trucking program for safety and cost improvement opportunities and advise the manager of ways to improve current systems
  • Confers and coordinates with Operations Manager regarding repairs and preventative maintenance schedules and timelines
  • Schedules and coordinates required driver training and orientation

Parking Operations and Enforcement Supervisor

Engineering Department
Vancouver, Canada
01.2007 - 01.2023
  • Company Overview: City of Vancouver
  • Supervision and direction of a team of staff
  • Support and overseeing the “Outreach program”
  • Including working with the vulnerable sector
  • Assigning, reviewing and participating in the day-to-day work of staff engaged in bylaw and regulatory enforcement work, and to provide work direction and guidance to same
  • Making discretionary decisions, take initiative and exercise independent thought and good judgement
  • Coordinating and creating work schedules, monitoring day to day staff performance and participates in the hiring and training of new employees
  • Performing technical and administrative work relating to the application of City of Vancouver By-law Adjudication Program prior to adjudication
  • Recommending and implementing changes to overall program direction, procedures and practices under the direction of management
  • Handling and documenting responses to the public and other city department enquiries, enforcement requests and requests for By-law information
  • Researching and preparing transportation surveys, studies, or statistical reports as directed
  • Managing the City of Vancouver Impound yards
  • Maintaining facilities maintenance and engaging external stakeholders
  • Making operational decisions that exceed budget targets
  • Preparing and signing off on legal documents
  • City of Vancouver

Education

Comply Works -

01.2024

WHMIS Training -

01.2024

Health & Safety (OH&S) -

01.2023

Level 1 Food Safety certification -

01.2022

Serving it Right certification -

01.2022

Thriving in times of change -

01.2022

Stereotypes and Performance Bias -

01.2021

Bullying & Harassment Prevention Supervisor Course -

01.2021

Occupational First Aid and CPR Training Level 1 -

01.2021

Trello Essential Training course -

01.2021

Webex Training -

01.2020

Skills

  • Excel, Word, PowerPoint
  • Outlook, File Management
  • Microsoft Access
  • Amanda Permit system
  • G-Techna systems
  • Webex, Cisco, Zoom, Microsoft Teams
  • POS system operations

Volunteer Experience

Lhtako Quesnel Winter Games, 2024, Volunteer Accreditation, Coach & Player Accreditation, Results Center

Informationsystemsknowledge

  • ResNexus – Hotel & Campground software
  • Motive
  • TruckMate
  • Crystal Reports
  • Tempest – Ticketing storage system
  • Command Center
  • Dispatch Hansen system, Lagan, Kana
  • Outlook, File Management
  • Microsoft Access
  • Excel, Word, Power Point
  • Amanda Permit system
  • G-Techna systems
  • Webex, Cisco Jabber, Zoom, Microsoft Teams
  • Point of Sale, Trello

References

References available upon request.

Timeline

Arena Cashier/Receptionist

City of Quesnel
08.2024 - Current

Customer Service Agent

Central Mountain Air
08.2024 - Current

Campground Office Assistant - Seasonal

Robert’s Roost Resort
06.2024 - 08.2024

Transportation Coordinator & Administrator

Over the Highway Enterprises
03.2023 - 04.2024

Parking Operations and Enforcement Supervisor

Engineering Department
01.2007 - 01.2023

Comply Works -

WHMIS Training -

Health & Safety (OH&S) -

Level 1 Food Safety certification -

Serving it Right certification -

Thriving in times of change -

Stereotypes and Performance Bias -

Bullying & Harassment Prevention Supervisor Course -

Occupational First Aid and CPR Training Level 1 -

Trello Essential Training course -

Webex Training -

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Leslie Cortner