Leslie Cook

Store Manager

STARBUCKS COFFEE COMPANY

Toronto, Ontario

02.2008 - 05.2023

Reconciled daily sales transactions to balance and log day-to-day revenue.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Managed inventory control, cash control, and store opening and closing procedures.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Trained and guided team members to maintain high productivity and performance metrics.
Interacted well with customers to build connections and nurture relationships.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Trained new employees on proper protocols and customer service standards.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Approved regular payroll submissions for employees.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Implemented innovative programs to increase employee loyalty and reduce turnover.