Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leslie Clark

Covehead Road,PE

Summary

Motivated professional offering strong analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

10
10
years of professional experience

Work History

Patient Service Coordinator

Canadian Orthodontic Partners
08.2023 - Current
  • Facilitated communication between patients and orthodontic teams, ensuring timely information exchange.
  • Implemented patient intake processes, improving workflow and reducing wait times for consultations.
  • Trained new staff on software systems and front-desk tasks.
  • Developed strong relationships with patients, fostering a welcoming environment that encouraged engagement in their care journey.
  • Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
  • Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
  • Collected patient payment information, processed payments and issued receipt to confirm payment.
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
  • Reviewed and analyzed patient accounts, identifying discrepancies to maintain accuracy in financial records.
  • Managed patient financial inquiries, ensuring timely resolution and accurate information dissemination.
  • Assisted Financial Coordinator to process monthly contract payments alongside following up for declined transactions with patients.

Sheet Metal Worker

Beck's Home & Heating Ltd
04.2020 - Current
  • Assembled & Insulated duct work orders to install in customers' homes.
  • Removed old equipment in customers' homes (furnaces,oil tanks, ventilation systems, etc.) and installed new equipment in place of it.
  • Worked efficiently in a fast paced environment for installs, services and providing service to our customers in-store.
  • Processed all warranty claims on behalf of the customers.
  • Fabricated and installed custom sheet metal components for HVAC systems.
  • Read and interpreted blueprints to determine project specifications and requirements.
  • Ensured compliance with safety regulations while performing installation tasks.

Paint Department Associate

J.D Irving - Kent Building Supplies
09.2018 - 06.2019
  • Operated mixing equipment to create custom paint formulations.
  • Ensured compliance with safety regulations and proper handling of hazardous materials.
  • Maintained accurate inventory levels, conducting regular stock checks and reordering supplies as needed.
  • Assisted in training new associates on paint application techniques and operational best practices.
  • Developed and maintained positive relationships with customers, providing expert product knowledge and support.

Housekeeper

Rodd Royalty Hotel
05.2015 - 09.2017
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Additionally, I washed dishes and served at all banquets and wedding events.

Housekeeper

Shaw's Hotel & Cottages
06.2016 - 09.2016
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Adhered to professional house cleaning checklist.
  • Replaced used towels and linens in bathroom & made beds.

Education

High School Diploma -

Charlottetown Rural High School
Charlottetown, PE
06.2018

Skills

  • Friendly Demeanor
  • Excellent Time Management Skills
  • Strong organization
  • Team Building Skills
  • Conflict resolution

Timeline

Patient Service Coordinator

Canadian Orthodontic Partners
08.2023 - Current

Sheet Metal Worker

Beck's Home & Heating Ltd
04.2020 - Current

Paint Department Associate

J.D Irving - Kent Building Supplies
09.2018 - 06.2019

Housekeeper

Shaw's Hotel & Cottages
06.2016 - 09.2016

Housekeeper

Rodd Royalty Hotel
05.2015 - 09.2017

High School Diploma -

Charlottetown Rural High School

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Leslie Clark