Leslie Clark
Covehead Road,PE
Summary
Motivated professional offering strong analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
10
10
years of professional experience
Work History
Patient Service Coordinator
Canadian Orthodontic Partners
08.2023 - Current
- Facilitated communication between patients and orthodontic teams, ensuring timely information exchange.
- Implemented patient intake processes, improving workflow and reducing wait times for consultations.
- Trained new staff on software systems and front-desk tasks.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged engagement in their care journey.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Collected patient payment information, processed payments and issued receipt to confirm payment.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Reviewed and analyzed patient accounts, identifying discrepancies to maintain accuracy in financial records.
- Managed patient financial inquiries, ensuring timely resolution and accurate information dissemination.
- Assisted Financial Coordinator to process monthly contract payments alongside following up for declined transactions with patients.
Sheet Metal Worker
Beck's Home & Heating Ltd
04.2020 - Current
- Assembled & Insulated duct work orders to install in customers' homes.
- Removed old equipment in customers' homes (furnaces,oil tanks, ventilation systems, etc.) and installed new equipment in place of it.
- Worked efficiently in a fast paced environment for installs, services and providing service to our customers in-store.
- Processed all warranty claims on behalf of the customers.
- Fabricated and installed custom sheet metal components for HVAC systems.
- Read and interpreted blueprints to determine project specifications and requirements.
- Ensured compliance with safety regulations while performing installation tasks.
Paint Department Associate
J.D Irving - Kent Building Supplies
09.2018 - 06.2019
- Operated mixing equipment to create custom paint formulations.
- Ensured compliance with safety regulations and proper handling of hazardous materials.
- Maintained accurate inventory levels, conducting regular stock checks and reordering supplies as needed.
- Assisted in training new associates on paint application techniques and operational best practices.
- Developed and maintained positive relationships with customers, providing expert product knowledge and support.
Housekeeper
Rodd Royalty Hotel
05.2015 - 09.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Additionally, I washed dishes and served at all banquets and wedding events.
Housekeeper
Shaw's Hotel & Cottages
06.2016 - 09.2016
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Adhered to professional house cleaning checklist.
- Replaced used towels and linens in bathroom & made beds.
Education
High School Diploma -
Charlottetown Rural High School
Charlottetown, PE06.2018
Skills
- Friendly Demeanor
- Excellent Time Management Skills
- Strong organization
- Team Building Skills
- Conflict resolution
Timeline
Patient Service Coordinator
Canadian Orthodontic Partners
08.2023 - Current
Sheet Metal Worker
Beck's Home & Heating Ltd
04.2020 - Current
Paint Department Associate
J.D Irving - Kent Building Supplies
09.2018 - 06.2019
Housekeeper
Shaw's Hotel & Cottages
06.2016 - 09.2016
Housekeeper
Rodd Royalty Hotel
05.2015 - 09.2017
High School Diploma -
Charlottetown Rural High School