Leslie Campbell
Oshawa,ON
Summary
Customer-focused Retail Manager with a passion for delivering exceptional experiences. Expert in creating and executing sales strategies, training and developing staff. Seasoned professional with a record of success in surpassing sales targets, optimizing customer experience and increasing staff productivity. Looking to contribute to the success of fast paced retail outfit.
Overview
34
34
years of professional experience
Work History
Manager
La Vie En Rose - Pickering ON
2018.06 - Current
- Oversee the daily operations in store
- Management of 10+ employees
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers
- Merchandising - changing windows and in-store displays to reflect new product
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising
- Open and close - perform all procedures for opening/closing point of sale and float
- Oversee employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Onboarding of all new employees following HR policies and procedures
- Complete routine store inventories
Manager
Bikini Bay
2012.09 - 2018.05
- Oversee daily operations in store
- Follow direction from head office
- Management of a 6 employees
- Motivating employees to achieve goals and increase sales and brainstorm to bring in new business
- Merchandising - changing windows and in-store displays to reflect trends
- Store administration - weekly reports to head office
Assistant Manager
J Michaels
2011.09 - 2012.09
- Follow direction from Head Office
- Merchandising - receive weekly stock, create new displays and dress windows
- Open and close the store - perform all procedures for opening/closing point of sale and float
- Key holder/security responsibilities
- Staffing - scheduling hours - assigning daily tasks, problem solving for a staff of eight
- Store administration - office and store supplies - filing, faxing, etc
- Store to store transfers
- Client maintenance - update client list and inform clients of promotions and events.
Key Holder/Sales Floor leader
Melanie Lyne
2011.05 - 2011.09
- Key holder responsibilities - open/close - numerous steps involved in the point of sale to open and close
- Sales - greet and assess clients' needs, upselling whenever possible
- Client maintenance - contact my clients and inform of new merchandise and/or promotions I feel they would be interested in
- Store maintained - tidying, sizing, generally keeping an organized clean store.
Assistant Manager
J Michaels
2008.01 - 2011.01
- Follow direction from Head Office
- Merchandising - receive weekly stock, create new displays and dress windows
- Open and close - perform all procedures for opening/closing point of sale and float
- Key holder/security responsibilities
- Staffing - scheduling hours - assigning daily tasks, problem solving for a staff of eight
- Store administration - office and store supplies - filing, faxing, etc
- Store to store transfers
- Client maintenance - update client list and inform clients of promotions and events.
Personal Coach
Truestar Health
2006.01 - 2008.01
- Sell memberships and corporate memberships
- Provide weight training classes for clients
- Provide coaching for the clients in the areas of nutrition, exercise and nutritional supplements.
Sales/General Manager
Fit for Life
2000.01 - 2005.01
- Sold memberships - corporate and individual
- Scheduling for all staff
- Maintained integrity of the club
- Expanded sales to include mass market accounts.
Fashion Retail Assoc/Assistant Manager
Lynn's Place
1990.01 - 2000.01
Education
Diploma in Business Administration -
Cambrian College
01.1982
Skills
- Customer Service Management
- Team Leadership & Staff Management
- Operations Management
- Complex Problem-Solving & Complaint resolution
- Visual Merchandising
- Strategic selling
- Inventory Tracking and Management
- Time Management
- Verbal and written communication
- Delegation
- Cash Management
References
Reference available upon Request.
Timeline
Manager
La Vie En Rose - Pickering ON
2018.06 - Current
Manager
Bikini Bay
2012.09 - 2018.05
Assistant Manager
J Michaels
2011.09 - 2012.09
Key Holder/Sales Floor leader
Melanie Lyne
2011.05 - 2011.09
Assistant Manager
J Michaels
2008.01 - 2011.01
Personal Coach
Truestar Health
2006.01 - 2008.01
Sales/General Manager
Fit for Life
2000.01 - 2005.01
Fashion Retail Assoc/Assistant Manager
Lynn's Place
1990.01 - 2000.01
Diploma in Business Administration -
Cambrian College