Leslie Bennett
Los Angeles
Summary
Confident and enthusiastic Professional with an eye for detail. Expert in meeting strict deadlines, coordinating events and fulfilling requests VIP clientele. Superior technical and computer skills. Ability to be both personable and professional under pressure.
Overview
12
12
years of professional experience
Work History
Technical Writer/Trainer
SprintRay
09.2019 - Current
- Coordinates logistics for all onsite Training and VIP Customer Events
- Leads and coordinates on location VIP white glove customer implementation, onboarding and technical troubleshooting
- Scheduled and created social media posts for VIP events and monthly product highlights
- Wrote copy for internal and customer facing training programs
- Developed ideation and concepts for Technical Support for US and abroad
VIP Experience Ambassador
Dreamscape Immersive
11.2018 - 09.2019
- Worked with marketing and PR to curate VIP events
Executive Assistant
Warner Brothers Television
04.2018 - 09.2018
- Manged phone, email and calendar for Director of Comedy Development
Private Jet Broker
Air Charter Service California Inc
06.2017 - 03.2018
- Created and maintained customer base for private air charter
- Coordinated all travel accommodations for high net worth client base ( catering, transportation, hotel etc)
- Wrote, negotiated and finalized charter sales contracts
Customer Service Representative
Signature Flight Support
02.2014 - 06.2017
- Practiced confidentiality of high profile clients
- Provided concierge services and superior customer experience while educating customers about the brand and values
Customer Support Trainer
Julep
01.2012 - 02.2013
- Implemented support sales training and initiative to drive department numbers, upsell customers while maintaining brand loyalty
Education
Bachelor of Arts - History Major with a Minor in Film
Washington State University
Pullman, WA2011
Skills
- Adobe, Excel, Google Suit, Zen Desk, Microsoft Office, Canva, Go Daddy Studio, Kittl and Key Note
- Event management and coordination
- Public speaking
- VIP Customer Implementation and training
- Concierge services; Arranging private travel, hotel, transportation accommodations
- Experienced content creator, copywriter and editor
- Skilled in creating and scheduling social media posts to drive business
- Highly adaptable
- Practices confidentiality of all clients and assignments
- Highly developed sense of teamwork and reliability
- Extremely organized
- Ability to multi-task
- Attention to detail
- Creative problem solving
Timeline
Technical Writer/Trainer
SprintRay
09.2019 - Current
VIP Experience Ambassador
Dreamscape Immersive
11.2018 - 09.2019
Executive Assistant
Warner Brothers Television
04.2018 - 09.2018
Private Jet Broker
Air Charter Service California Inc
06.2017 - 03.2018
Customer Service Representative
Signature Flight Support
02.2014 - 06.2017
Customer Support Trainer
Julep
01.2012 - 02.2013
Bachelor of Arts - History Major with a Minor in Film
Washington State University
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