Leslie Bastian
Reedley
Summary
Skilled receptionist bilingual in English and Spanish known for exceptional customer service and organizational abilities. Strong attention to detail to ensure efficient clinic operations and effective communication with patients.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Receptionist/Job Site Lead
Pain Clinics of Central California
Fresno
11.2024 - Current
- Greet and check in/out patients, collect co-pays and balances, and maintain a positive, respectful front desk environment
- Initiate and manage prior authorizations for medications using CoverMyMeds, ensuring timely insurance approvals
- Process and verify various referral types, close out used referrals, and track documentation for accuracy and timeliness
- Update patient demographics, review and upload documents, and attach CURES reports and scanned documents into patient charts using EclinicalWorks (EHR)
- Maintain HIPAA compliance and confidentiality when handling sensitive patient records, faxes, and communications
- Professionally manage challenging patient interactions, de-escalating concerns while maintaining clinic flow
- Organize and assign duties to Medical Assistants (MAs) and clinical team members, supporting efficient daily operations
- Implement and oversee clinic policies and procedures to ensure smooth workflows and regulatory compliance
- Attend regular staff meetings to collaborate on process improvements and address clinic-wide updates
- Keep the clinic clean and organized; manage inventory and supply orders
- Use Microsoft Excel, Word, Outlook, and Teams for communication, scheduling, and reporting
- Support clinic productivity goals by monitoring daily patient visit counts and improving patient flow
Commercial Driver/Customer Sales Associate
AutoZone
Parlier
03.2024 - Current
- Greet customers in-store, providing prompt and knowledgeable assistance with automotive parts and services
- Operate cash register and handle cash, credit card, and mobile transactions accurately
- Deliver automotive parts to local repair shops and mechanics, ensuring timely and professional service
- Assist in maintaining a clean and organized store environment, including merchandising and product displays
- Participate in regular inventory checks and restocking to maintain product availability and accurate counts
- Provide excellent customer service while balancing multiple responsibilities in a fast-paced retail setting
Packer
Fresh Select
Dinuba
10.2022 - 03.2024
Quality Control Inspector
Prima Wawona
Sanger
05.2020 - 10.2023
Education
MOA - Medical Office Administration
San Joaquin Valley College
Visalia, CA 02.2024 - 11.2024
Certification
- CPR certification
- OSHA certification
- HIPAA certification
Timeline
Receptionist/Job Site Lead
Pain Clinics of Central California
11.2024 - Current
Commercial Driver/Customer Sales Associate
AutoZone
03.2024 - Current
MOA - Medical Office Administration
San Joaquin Valley College
02.2024 - 11.2024
Packer
Fresh Select
10.2022 - 03.2024
Quality Control Inspector
Prima Wawona
05.2020 - 10.2023