Leslie Baker
Claresholm,AB
Summary
Motivated Administrative Suppport with AHS with 24 years of experience offering office support in the Clerical industry. Energetic individual possessing strong work ethic, professional demeanor and initiative. Exceptional customer service and decision-making skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administrative Assistant III
Alberta Health Services
Claresholm, AB
04.2000 - Current
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Prepared and prioritized calendars and correspondence.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Composed letters, memos, reports, emails, and other written correspondence as required by management staff.
- Scheduled Transportation staff as needed and books trips on line.
- Directed patient and visitor communication to appropriate department personnel.
- Provided secretarial and office management support while building cooperative working relationships.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Composed correspondence, reports and meeting notes.
- Handled incoming calls and directed callers to appropriate department or employee.
- Coordinated appointments, meetings and conferences.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Responded to customer issues to provide immediate resolution and improve retention.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with others to discuss new opportunities.
- Maintained updated knowledge through continuing education and advanced training.
Education
Certificate of Office Administration - Computers/Administration
Bow Valley College
Claresholm, AB06-2000
High School Diploma -
Willow Creek Composite High School
Claresholm, AB06-1995
Skills
- Meeting Planning
- Document Control
- Calendar Management
- Filing
- Database Management
- Mail Handling
- Appointment Scheduling
- Memo Preparation
- Scheduling
- Office Administration
- Clerical Support
- Research
- Data Entry
- Minute Taking
- Spreadsheet Management
- Medical Terminology
- Computer Proficiency
- Microsoft Word
- Prioritization
- Critical Thinking
- Self-Starter
- Report Transcription
- Documentation and Reporting
- Schedule Management
- Grammar
- Spreadsheets
- Data Collection
- Data Entry Documentation
- Database Entry
- Multi-Line Phone Proficiency
- Connect Care (including Unit Clerk)
Accomplishments
- Third Degree Reiki Master 2023
Certification
- Medical Terminology 2005
Affiliations
- In my off time I enjoy spending time with my family, friends & I love reading & researching . I also have a home based Reiki Practice with clients of my own.
Timeline
Administrative Assistant III
Alberta Health Services
04.2000 - Current
Certificate of Office Administration - Computers/Administration
Bow Valley College
High School Diploma -
Willow Creek Composite High School
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