LESLIE ARNOLD
Kingston
Summary
Dedicated administrative professional with expertise in organizational management, communication, and problem-solving. Proven experience in operational support, payroll administration, and human resources. Recognized for maintaining discretion and accuracy while effectively managing competing priorities in dynamic environments.
Overview
13
13
years of professional experience
Work History
Office Manager & Personal Assistant
TOMMY'S (TommysGoodTime Inc.) & SMOKE 'N' BARREL (7Regionsofsmoke Inc.)
Kingston
09.2022 - Current
- Provide high-level administrative and operational support to the business owner in a fast-paced environment
- Manage full-cycle payroll, invoice processing, expense tracking, and financial reconciliation for two organizations using QuickBooks Online
- Ensure compliance with employment legislation, company policies, and regulatory requirements including licensing, Employer Health Tax filings, and WSIB premiums
- Support human resources functions including onboarding documentation, staff guidance, and disciplinary documentation, exercising discretion and professionalism
- Coordinate daily operations, acting as floor manager when required and supporting staff across service roles
- De-escalate high-stress situations involving safety, conduct, or customer concerns using calm, solutions-focused communication
- Oversee administrative and technology systems including POS platforms, payment terminals, and iPads; coordinate technical maintenance and support
- Assist with planning and coordination of community-focused initiatives including annual charity programs and fundraising events
Real Estate Law Clerk
RBHF PROFESSIONAL CORPORATION
Kingston
02.2021 - 09.2022
- Review agreements of purchase and sale, mortgage, and title documents
- Develop and maintain an agreement checklist for every real estate transaction
- Work closely with lenders, lawyers, and real estate agents throughout transactions
- Liaise with financial institutions to receive, prepare, and register mortgages on title
- Arrange and prepare critical closing documents including tax certificates, mortgage payout statements, insurance confirmations, and writs
- Prepare closing documents and manage receipt and disbursement of funds
- Report to clients and lenders
- Regularly utilize Microsoft Word and Excel, Leap, RealtiWeb, and Teraview
Law Clerk, Receptionist
THOMSON & GOWSELL
Kingston
05.2020 - 02.2021
- Provided front-line reception and administrative support in a busy law firm environment
- Opened new real estate files and assisted with document preparation and file management
- Scheduled appointments, managed calls, and coordinated client communications
- Prepared disbursement cheques and assisted with real estate closings
- Regularly utilized Microsoft Word and Excel, PCLaw, Unity, and Teraview
Administrative Assistant
GORDON'S DOWNSIZING AND ESTATE SERVICES
Kingston
11.2017 - 05.2020
- First point of contact for clients via phone, email, and in person
- Entered and maintained listings on the Multiple Listing Service across three real estate boards
- Managed electronic and paper filing systems
- Communicated with clients throughout file progression
- Scheduled property showings for agents
- Created and maintained property listings for social media and company website
- Produced and distributed the weekly company newsletter
Law Clerk
WILSON GOOD ELLIOTT/GOOD ELLIOTT HAWKINS
Kingston
05.2013 - 11.2017
- Prepared drafts of wills, powers of attorney, trusts, and compensation agreements
- Maintained corporate records for federal and provincial corporations
- Prepared and filed annual reports and assisted with corporate reorganizations and dissolutions
- Organized and maintained client files and databases
- Regularly utilized Outlook, Word, Excel, Fast Company, and PCLaw
Education
Master of Fine Arts - Creative Writing (Poetry)
San Francisco State University
San Francisco, CA05-1998
Bachelor of Arts - English Literature
Northern Arizona University
Flagstaff, AZ05-1995
Skills
- Organization & Time Management
- Exceptional Customer Service
- Administrative & Operational Support
- Payroll & Financial Reconciliation
- Compliance & Documentation
- Human Resources Support
- Record Management
- Multitasking
- Writing & Editing
Timeline
Office Manager & Personal Assistant
TOMMY'S (TommysGoodTime Inc.) & SMOKE 'N' BARREL (7Regionsofsmoke Inc.)
09.2022 - Current
Real Estate Law Clerk
RBHF PROFESSIONAL CORPORATION
02.2021 - 09.2022
Law Clerk, Receptionist
THOMSON & GOWSELL
05.2020 - 02.2021
Administrative Assistant
GORDON'S DOWNSIZING AND ESTATE SERVICES
11.2017 - 05.2020
Law Clerk
WILSON GOOD ELLIOTT/GOOD ELLIOTT HAWKINS
05.2013 - 11.2017
Master of Fine Arts - Creative Writing (Poetry)
San Francisco State University
Bachelor of Arts - English Literature
Northern Arizona University