Leslie Paola Alvarez
Wilmington,CA
Summary
Caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Amity Wellness Beauty And Spa
12.2023 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
Restaurant Manager
Veggie Grill Inc.
07.2016 - 10.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service in locations in Torrance and El Segundo
- Professionally managed any guest concerns and assure the best guest service. Immediately resolved issues with patrons by employing careful listening and communication skills
- Carefully interviewed, selected, trained, and supervised staff.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
Volunteer
UCLA Harbor Medical Center
09.2014 - 03.2015
- Managed over 100 charts of patients, and maintained confidentiality
- Carefully transported patients while making them feel comfortable
- In charge of bringing meals to patients who were unable to do it
- Providing a lending hand to nurses and special technicians.
Education
Certified Nursing Assistant - Certified Nursing Assistant
Angeles Institute
Artesia, CA05.2024
Associate of Science - Pre-Nursing
El Camino College
Torrance, CA06.2023
High School Diploma -
Torrance High School
Torrance, CA01.2017
Skills
- CPR Certified
- Vital signs monitoring
- Fluent Bilingualism (Spanish)
- Problem-Solving
- Patient Care
- Fast Thinking
- Compassionate
- Patient and calm during chaotic environment
- Team leadership and management
References
Upon request
Certification
- CNA - Certified Nurse Assistant
Languages
Spanish
Native or Bilingual
Timeline
Receptionist Administrator
Amity Wellness Beauty And Spa
12.2023 - Current
Restaurant Manager
Veggie Grill Inc.
07.2016 - 10.2022
Volunteer
UCLA Harbor Medical Center
09.2014 - 03.2015
Certified Nursing Assistant - Certified Nursing Assistant
Angeles Institute
Associate of Science - Pre-Nursing
El Camino College
High School Diploma -
Torrance High School
- CNA - Certified Nurse Assistant
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