Leslie Alcon
Reseda
Summary
Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Overview
6
6
years of professional experience
Work History
Crew Member
McDonald's
04.2024 - Current
- Take drive-thru orders efficiently and accurately
- Prepare and pack pick-up orders according to customer preferences
- Ensure all customer requests are fulfilled promptly
- Maintain stock levels in designated area
- Demonstrate proficiency in using the mobile app for order processing
- Provide exceptional customer service and uphold company standards
Private Dining Coordinator
L'Ermitage Beverly Hills
06.2021 - 12.2022
- Efficiently handling customer complaints by actively listening and quickly finding solutions
- Ensuring cleanliness and sanitation of work areas to meet high standards
- Prioritizing customer satisfaction through attentive service
- Being vigilant about allergy management and dietary restrictions
- Maintaining service quality standards set by the establishment and guests
- Expediting orders within a timely manner
Front Desk Receptionist
All Valley Washers
09.2020 - 03.2021
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Completed data entry and filing to keep records updated for easy retrieval.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Made sure to handle customer complaints the best way possible
Host
Avec Nous
07.2019 - 03.2020
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
Business Administration - Business Administration
College of The Canyons
Santa Clarita, CA12-2026
High school Diploma -
Cleveland Charter High School
Reseda, CA06.2018
Skills
- Customer service
- Restaurant experience
- Guest services
- Food service
- Communication skills
- Time management
- Attention to detail
- Safe food handling
- Multitasking and organization
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
McDonald's
04.2024 - Current
Private Dining Coordinator
L'Ermitage Beverly Hills
06.2021 - 12.2022
Front Desk Receptionist
All Valley Washers
09.2020 - 03.2021
Host
Avec Nous
07.2019 - 03.2020
High school Diploma -
Cleveland Charter High School
Business Administration - Business Administration
College of The Canyons
Similar Profiles
NO NUAMNO NUAM
Cashier at McDonald'sCashier at McDonald's
Godson JojuGodson Joju
Café Barista at McDonald'sCafé Barista at McDonald's
Kelly IbarraKelly Ibarra
Crew Member at McDonald'sCrew Member at McDonald's
Bichara Mahamat AliBichara Mahamat Ali
Supervisor at McDonald'sSupervisor at McDonald's
Jeniffer SolisJeniffer Solis
Seasonal Brand Associate at Old NavySeasonal Brand Associate at Old Navy