Lesli Webb

Healdsburg

Summary

Dedicated customer service and operations professional with 30+ years of experience in customer support, Level 1 technical troubleshooting, scheduling coordination, and office management.

Overview

years of professional experience

Work History

Customer Service, Scheduling Coordinator, Level 1 Technical Support, General Office Administration

CDS Wireless, Inc

Santa Rosa

01.1995 - Current

Served as primary point of contact for customer inquiries, resolving issues related to sales, billing, service, and technical support.
Processed customer payments by phone, mail, and in-person; accurately posted transactions to customer accounts.
Managed daily communications by monitoring and returning calls from multiple voicemail boxes, handling high call volume, and providing real-time service line updates during outages.
Communicated effectively with field technicians via phone, email, and text to facilitate timely service resolution.
Delivered Level 1 technical assistance for internet connectivity, voicemail/phone systems, and email server troubleshooting.
Created and tracked trouble tickets in File Maker Pro while scheduling and coordinating site visits, installations, service calls, and follow-ups.

Legal Support Clerk

Sonoma County District Attorney's Office, Criminal Division

Santa Rosa

01.1988 - 01.1995

Drafted and issued subpoenas, maintaining proper documentation and distribution to relevant parties.
Prepared legal complaints by accurately typing and formatting documents for submission.
Processed and organized case files before and after court proceedings, ensuring timely recordkeeping and updates.
Coordinated with attorneys to support daily operations.
Maintained confidentiality and adhered to strict legal and ethical standards in handling sensitive criminal case information.
Assisted in general administrative duties including correspondence, filing, and database entry.

Education

High School Diploma -

Healdsburg High School

Healdsburg, California

Associate of Arts -

Santa Rosa Junior College

Santa Rosa, California

Bachelor of Arts - English

Sonoma State University

Rohnert Park, California

Skills

Customer Relationship Management
Scheduling & Calendar Management
Level 1 Technical Troubleshooting
Proficient with FileMaker Pro

Basic to Intermediate Knowledge of Microsoft Office
Data Entry & Record Keeping
Time Management & Multi-tasking
Filing and Typing

Timeline

Customer Service, Scheduling Coordinator, Level 1 Technical Support, General Office Administration

CDS Wireless, Inc

01.1995 - Current

Legal Support Clerk

Sonoma County District Attorney's Office, Criminal Division

01.1988 - 01.1995

High School Diploma -

Healdsburg High School

Associate of Arts -

Santa Rosa Junior College

Bachelor of Arts - English

Sonoma State University

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