LESLEY ZOE MORALES
Oceanside
Summary
Store Manager with extensive experience in retail operations and team leadership at Le Creuset. Achieved notable sales growth through strategic inventory management and enhanced customer satisfaction. Focused on creating a collaborative work environment that drives performance and improves service quality.
Overview
26
26
years of professional experience
Work History
Store Manager
LE CREUSET CARLSBAD OUTLET
Carlsbad
10.2018 - Current
- Oversaw daily store operations, ensuring high levels of team collaboration.
- Trained and developed staff to elevate customer service standards.
- Cultivated a positive work environment through strong communication and leadership skills.
Store Manager
BOOTBARN
Escondido
05.2017 - 09.2018
- Oversaw daily retail operations to ensure optimal customer service delivery.
- Trained and mentored sales staff, enhancing product knowledge and sales techniques.
- Analyzed sales data to identify trends and optimize inventory management.
- Implemented strategies to improve overall sales performance and customer satisfaction.
Store Manager
LACOSTE CARLSBAD OUTLET
CARLSBAD
11.2016 - 04.2017
- Implemented visual merchandising strategies to optimize product presentation.
- Recruited and trained new employees, ensuring high performance standards.
- Resolved customer issues promptly to maintain positive store reputation.
Store Manager
KAHOOTS PET STORE
Oceanside
09.2010 - 10.2016
- Guided customers in selecting suitable pet supplies and products.
- Educated customers on pet care, nutrition, and behavioral requirements.
- Collaborated with team members to improve overall customer service experience.
Office Manager, Executive Administrator & Transaction Coordinator
KELLER WILLIAMS BANUELOS GROUP
Bakersfield
07.2008 - 08.2010
- Facilitated property showings for diverse clientele in residential real estate market.
- Negotiated contracts to secure favorable terms for clients.
- Developed marketing materials to effectively promote listings across various channels.
Front End Manager, Front End Supervisor, Cashier, Vault, Pizza Kitchen, Bakery, RTV & Merchandise
COSTCO #462
Carlsbad
07.1999 - 06.2008
- Oversaw inventory management, ensuring accurate tracking of stock levels and organized shipments.
- Coordinated receipt, storage, and dispatch of goods within warehouse operations.
- Established and maintained strong relationships with customers, vendors, and transport companies.
Education
Bachelor's Degree - Business Administration
University of Southern California
Los Angeles, CA07-2012
Associate's Degree - Associate of Science in Business Administration
CAL STATE BAKERSFIELD
Bakersfield, CA07-2010
Skills
- Customer service and support
- Retail operations management
- Event planning and coordination
- Effective communication
- Order fulfillment and logistics
- Inventory control
- Team building and supervision
- Accounts payable and receivable
- Self-motivation
- Staff development and training
- Bookkeeping and payroll management
- Punctuality
- Cost reduction strategies
- Organizational skills
- Time management
- Complaint resolution and handling
- Customer satisfaction improvement
- Critical thinking
References
References are available upon request.
Training
- Completed numerous courses and seminars in Customer Service:
- Sales Strategies
- Inventory Control
- Time management
- Leadership
- Loss Prevention
- Performance Assessment
Contributions
- Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as a retail manager and office manager.
- Excel in resolving employer challenges with innovative solutions, systems, process improvements proven to increase efficiency, customer satisfaction and strong organization.
- Introduced training programs that will enhance employee performance and help build a motivated workforce.
Timeline
Store Manager
LE CREUSET CARLSBAD OUTLET
10.2018 - Current
Store Manager
BOOTBARN
05.2017 - 09.2018
Store Manager
LACOSTE CARLSBAD OUTLET
11.2016 - 04.2017
Store Manager
KAHOOTS PET STORE
09.2010 - 10.2016
Office Manager, Executive Administrator & Transaction Coordinator
KELLER WILLIAMS BANUELOS GROUP
07.2008 - 08.2010
Front End Manager, Front End Supervisor, Cashier, Vault, Pizza Kitchen, Bakery, RTV & Merchandise
COSTCO #462
07.1999 - 06.2008
Bachelor's Degree - Business Administration
University of Southern California
Associate's Degree - Associate of Science in Business Administration
CAL STATE BAKERSFIELD
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