Lesleyanne Hilts
Kelowna,BC
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
25
25
years of professional experience
Work History
Apparel Manager
Golf Town
Kelowna, BC
11.2021 - Current
- Casual
- Updated pricing to reflect permanent changes and temporary sales drops.
- Prepared promotional displays and set up clearance signs to move older products and prepare for new seasonal lines.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Golf Pro Shop Assistant
Black Mountain Golf Club
Kelowna, BC
01.2020 - Current
- Provide an exceptional Customer service experience for all guests golfing, cleaning carts, pace of play & Course management
- Assisted golf course personnel with daily operations.
- Performed daily closing functions and maintained accountability for shift-closing reports.
- Promoted golf products and accessories and utilized upselling to increase sales.
Casting Director
Vancouver, LA, Okanagan
01.1999 - Current
- Collaborated with directors and producers to determine role requirements and physical characteristics.
- Assessed actors' background, reputation, availability and box office appeal to influence casting decisions.
- Partnered with directors to identify casting needs and suggest appropriate actors.
- Scheduled casting sessions by booking audition spaces, arranging talent and orchestrating on-site casting details.
- Attended to administrative tasks such as copying scripts, developing breakdowns, creating shortlists, contacting actors and managing actor paperwork and contracts to keep process flowing and avoid production delays.
Volunteer
CPKG Woman's Open
Vancouver, BC
07.2023 - 07.2023
- Suppling Security of players, crowd control, and Safety
- Offered support and assistance to community members.
- Helped with prep, set up, and breakdown of community and public events.
- Assisted with and organized programs, events, and activities to drive outreach initiatives.
Volunteer
Salt Cave
Port Moody, BC
01.2017 - 09.2019
- Volunteered my time to learn the benefits of PEMF therapy and Salt therapy
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Offered support and assistance to community members.
- Developed appropriate treatment plans focusing on each individual's needs.
Assistant F & B Manager
Banff Park Lodge
- Scheduling, Budgets, Housekeeping, serving, customer service, Front desk
- Extended knowledge of Food and wine
- Working with large numbers of tours & hospitality coordinating
- Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised [Number] team members and fulfilled dining needs and desires of patrons.
- Created and delivered orientation and training for new team members and professional development activities for experienced associates.
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
F & B Supervisor
Buffalo Mountain Lodge
- Scheduling, Budgets, Housekeeping, serving, customer service, Front desk
- Extended knowledge of Food and wine
- Working with large numbers of tours & hospitality coordinating
- Distributed food to service staff for prompt delivery to customers.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Volunteer
Vancouver Olympics
Vancouver, BC
- Driving a mini cooper around advertising with a large camera on top of the car
- Established and maintained relationships with fellow volunteers and organizational stakeholders.
- Helped with prep, set up, and breakdown of community and public events.
- Helped organize and implement programs and projects to aid community and individuals.
Education
HCA Program -
Sprott Shaw
11.2023
PMEF Therapy Course -
11.2023
Certified Halo Therapist -
11.2023
Excellence Seminaries -
11.2019
CPR Level 1 -
WHMIS -
Golf Teaching School -
Business Management -
Food Safe -
Serving It Right -
Skills
- Hiring and Training
- Team Building
- Documentation and Reporting
- Cost Control
- Performance Evaluations
- Staff Training
- Goal Setting
- Employee Development
- Budget Management
- Performance Tracking and Evaluation
- Complex Problem Solving
- Negotiation and Conflict Resolution
- Time Management
- Computer Skills
- Decision Making
Timeline
Volunteer
CPKG Woman's Open
07.2023 - 07.2023
Apparel Manager
Golf Town
11.2021 - Current
Golf Pro Shop Assistant
Black Mountain Golf Club
01.2020 - Current
Volunteer
Salt Cave
01.2017 - 09.2019
Casting Director
01.1999 - Current
Assistant F & B Manager
Banff Park Lodge
F & B Supervisor
Buffalo Mountain Lodge
Volunteer
Vancouver Olympics
HCA Program -
Sprott Shaw
PMEF Therapy Course -
Certified Halo Therapist -
Excellence Seminaries -
CPR Level 1 -
WHMIS -
Golf Teaching School -
Business Management -
Food Safe -
Serving It Right -
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