Lesley Watson
Orleans,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Randstad - OREA
Toronto, Canada
01.2024 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
STUDENT FINANCIAL SERVICE GENERAL ASSISTANT
Centennial College
Toronto, ON
01.2023 - 03.2023
- Administer and manage financial aid programs, scholarships, and grants for students
- Provide information and guidance to students on financial aid options and requirements
- Assist students with completing financial aid applications and documents
- Ensure compliance with federal and provincial financial aid regulations and policies
- Provide excellent customer service to students, parents, and other stakeholders
- Provide Feedback to Ministry of Finance on processes, complaints, and percentage of students enrolled receiving OSAP.
CUSTOMER EXPERIENCE OFFICER/ADMINISTRATIVE CLERK
ICA North America
Concord, ON
03.2022 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Provided primary customer support to internal and external customers
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Gathered financial information, prepared documents, and closed books
- Gathered data on taxable income, deductibles, and allowances for tax preparation.
CUSTOMER SERVICE REPRESENTATIVE
PFS Web Inc
Richmond Hill, ON
11.2019 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to incoming calls, emails, and other communication channels from internal and external customers regarding website, customer issues, software issues, and technical issues.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
CUSTOMER SERVICE EXPERIENCE SPECIALIST/ADMINISTRATOR
Buck HR
Mississauga, ON
07.2017 - 11.2019
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Logged call information and solutions provided into internal database.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Met customer call guidelines for service levels, handle time, and productivity.
- Triaged and documented all customer interactions accurately and prioritized customer issues, ensuring that they are assigned to appropriate teams or individuals for resolution.
Human Resources Administrator
Target Canada
Orleans, ON
06.2014 - 05.2015
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Completed human resource operational requirements by scheduling and assigning employees.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Assisted with writing job postings and job descriptions for boards.
- Managed payroll and timekeeping to track hours and accurately pay employees.
Education
Business Administration -
George Brown College
Toronto, ON04.2016
Accounting and Payroll -
Everest College
Ottawa, ON11.2011
Skills
- Customer Service and Assistance
- Responding to Difficult Customers
- Order and Refund Processing
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Administrative and Office Support
- SAP and ERP Systems
- Human Resources Support
Timeline
Customer Service Representative
Randstad - OREA
01.2024 - 04.2024
STUDENT FINANCIAL SERVICE GENERAL ASSISTANT
Centennial College
01.2023 - 03.2023
CUSTOMER EXPERIENCE OFFICER/ADMINISTRATIVE CLERK
ICA North America
03.2022 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
PFS Web Inc
11.2019 - 03.2022
CUSTOMER SERVICE EXPERIENCE SPECIALIST/ADMINISTRATOR
Buck HR
07.2017 - 11.2019
Human Resources Administrator
Target Canada
06.2014 - 05.2015
Business Administration -
George Brown College
Accounting and Payroll -
Everest College