Lesley Watson
Orleans,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Randstad - OREA
01.2024 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
STUDENT FINANCIAL SERVICE GENERAL ASSISTANT
Centennial College
01.2023 - 03.2023
- Administer and manage financial aid programs, scholarships, and grants for students
- Provide information and guidance to students on financial aid options and requirements
- Assist students with completing financial aid applications and documents
- Ensure compliance with federal and provincial financial aid regulations and policies
- Provide excellent customer service to students, parents, and other stakeholders
- Provide Feedback to Ministry of Finance on processes, complaints, and percentage of students enrolled receiving OSAP.
CUSTOMER EXPERIENCE OFFICER/ADMINISTRATIVE CLERK
ICA North America
03.2022 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Provided primary customer support to internal and external customers
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Gathered financial information, prepared documents, and closed books
- Gathered data on taxable income, deductibles, and allowances for tax preparation.
CUSTOMER SERVICE REPRESENTATIVE
PFS Web Inc
11.2019 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to incoming calls, emails, and other communication channels from internal and external customers regarding website, customer issues, software issues, and technical issues.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
CUSTOMER SERVICE EXPERIENCE SPECIALIST/ADMINISTRATOR
Buck HR
07.2017 - 11.2019
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Logged call information and solutions provided into internal database.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Met customer call guidelines for service levels, handle time, and productivity.
- Triaged and documented all customer interactions accurately and prioritized customer issues, ensuring that they are assigned to appropriate teams or individuals for resolution.
Human Resources Administrator
Target Canada
06.2014 - 05.2015
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Completed human resource operational requirements by scheduling and assigning employees.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Assisted with writing job postings and job descriptions for boards.
- Managed payroll and timekeeping to track hours and accurately pay employees.
Education
Business Administration -
George Brown College
Toronto, ON04.2016
Accounting and Payroll -
Everest College
Ottawa, ON11.2011
Skills
- Customer Service and Assistance
- Responding to Difficult Customers
- Order and Refund Processing
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Administrative and Office Support
- SAP and ERP Systems
- Human Resources Support
Timeline
Customer Service Representative
Randstad - OREA
01.2024 - 04.2024
STUDENT FINANCIAL SERVICE GENERAL ASSISTANT
Centennial College
01.2023 - 03.2023
CUSTOMER EXPERIENCE OFFICER/ADMINISTRATIVE CLERK
ICA North America
03.2022 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
PFS Web Inc
11.2019 - 03.2022
CUSTOMER SERVICE EXPERIENCE SPECIALIST/ADMINISTRATOR
Buck HR
07.2017 - 11.2019
Human Resources Administrator
Target Canada
06.2014 - 05.2015
Business Administration -
George Brown College
Accounting and Payroll -
Everest College
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