Summary
Overview
Work History
Education
Skills
Timeline
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Lesley Watson

Lesley Watson

Orleans,ON

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

STUDENT FINANCIAL SERVICE GENERAL ASSISTANT

Centennial College
01.2023 - 03.2023
  • Administer and manage financial aid programs, scholarships, and grants for students
  • Provide information and guidance to students on financial aid options and requirements
  • Assist students with completing financial aid applications and documents
  • Ensure compliance with federal and provincial financial aid regulations and policies
  • Provide excellent customer service to students, parents, and other stakeholders
  • Provide Feedback to the Ministry of Finance on processes, complaints, and percentage of students enrolled receiving OSAP.

CUSTOMER EXPERIENCE OFFICER/ADMINISTRATIVE CLERK

ICA North America
03.2022 - 01.2023
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction
  • Provided primary customer support to internal and external customers
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
  • Gathered financial information, prepared documents, and closed books
  • Gathered data on taxable income, deductibles, and allowances for tax preparation.

CUSTOMER SERVICE REPRESENTATIVE

PFS Web Inc
11.2019 - 03.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Responded to incoming calls, emails, and other communication channels from internal and external customers regarding the website, customer issues, software issues, and technical issues.

CUSTOMER SERVICE EXPERIENCE SPECIALIST/ADMINISTRATOR

Buck HR
07.2017 - 11.2019
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
  • Logged call information and solutions provided into the internal database.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Met customer call guidelines for service levels, handle time, and productivity.
  • Triaged and documented all customer interactions accurately and prioritized customer issues, ensuring that they are assigned to the appropriate teams or individuals for resolution.

Human Resources Administrator

Target Canada
06.2014 - 05.2015
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Enter in weekly schedule for employees through Workforce software
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Managed payroll and timekeeping to track hours and accurately pay employees.

Education

Business Administration -

George Brown College
Toronto, ON
04.2017

Accounting and Payroll -

Everest College
11.2011

Skills

  • Customer Service and Assistance
  • Responding to Difficult Customers
  • Order and Refund Processing
  • Issue and Complaint Resolution
  • Data Entry and Maintenance
  • Administrative and Office Support
  • SAP and ERP Systems
  • Human Resources Support

Timeline

STUDENT FINANCIAL SERVICE GENERAL ASSISTANT

Centennial College
01.2023 - 03.2023

CUSTOMER EXPERIENCE OFFICER/ADMINISTRATIVE CLERK

ICA North America
03.2022 - 01.2023

CUSTOMER SERVICE REPRESENTATIVE

PFS Web Inc
11.2019 - 03.2022

CUSTOMER SERVICE EXPERIENCE SPECIALIST/ADMINISTRATOR

Buck HR
07.2017 - 11.2019

Human Resources Administrator

Target Canada
06.2014 - 05.2015

Business Administration -

George Brown College

Accounting and Payroll -

Everest College

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Lesley Watson