Lesley Ortega
South Gate
Summary
Efficient and adaptable Customer Service Representative skilled in managing high volumes of inquiries and order processing. Committed to fostering positive customer relationships and ensuring compliance through effective problem resolution. Demonstrates strong multitasking abilities and quickly masters new skills while thriving in dynamic environments.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Enagic USA Inc.
South Gate
12.2023 - 06.2026
- Managed high volume of incoming calls and live chat inquiries through Zendesk, ensuring timely support for customer needs
- Processed customer orders and effectively managed customer accounts
- Responded to high volume of email inquiries
- Processed product returns according to company policies, ensuring compliance and customer satisfaction
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Delivered relevant service and product information to existing and prospective customers, facilitating informed decision-making
- Increased productivity and customer satisfaction ratings by anticipating needs, effectively answering questions, suggesting helpful solutions, and resolving issues quickly and respectfully
- Assisted with billing and processing payments for international orders
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Personal Babysitter
Family Members
South Gate
04.2022 - 04.2023
- Supervised children's daily routines and ensured safety during activities.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
- Prepared nutritious meals and snacks according to dietary restrictions.
- Assisted with homework and provided support in various subjects.
- Taught basic skills such as personal hygiene and social manners.
- Monitored children's behavior and applied positive reinforcement techniques to promote good conduct.
- Resolved conflicts between children during playtime by developing creative solutions that encouraged cooperation.
- Supervised outdoor playtime in parks or playgrounds.
- Organized and led age-appropriate activities, including arts and crafts, reading stories, and games, to enhance children's engagement and creativity.
- Monitored playtime to prevent overuse of technology, television, or other influences.
- Administered medication per parents' instructions.
House Cleaner
Family Business
Los Angeles
06.2020 - 04.2022
- Optimized time management to ensure timely completion of all cleaning tasks.
- Maintained high standards of cleanliness and safety protocols.
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Swept, mopped, vacuumed and polished floors of all types.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Inspected areas after cleaning to ensure thoroughness and quality.
- Communicated with clients to understand specific cleaning needs.
- Streamlined organization of supplies and equipment to enhance workflow efficiency.
- Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
- Delivered additional services to customers, including laundry washing, folding, ironing, and pet care.
Education
High School Diploma -
South Gate High School
South Gate, CA06-2021
Skills
- Proficient in computer applications such as Microsoft Word, Excel, etc
- Billing and payment processing
- Inbound and outbound calling
- Effective time management
- Strong multitasking and organizational skills
- Adaptability and flexibility
- Detail oriented customer service
- Conflict resolution and communication strategies
- Live chat support
- Email management
- Can work independently as well as effectively collaborate with team members
- Professional telephone demeanor
- Empathy and patience
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
Enagic USA Inc.
12.2023 - 06.2026
Personal Babysitter
Family Members
04.2022 - 04.2023
House Cleaner
Family Business
06.2020 - 04.2022
High School Diploma -
South Gate High School