Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lesley Ojeda

LOS ANGELES,CA

Summary

Experienced with beauty consultations and product recommendations, ensuring clients receive best advice. Utilizes in-depth knowledge of skincare and cosmetics to enhance customer experiences. Strong understanding of beauty trends and ability to build lasting client relationships.

Well-qualified ,familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Beauty Advisor

Sephora
05.2023 - 05.2025
  • Advised customers on skincare and makeup products, enhancing overall shopping experience.
  • Assisted in product selection based on individual customer needs and preferences.
  • Conducted makeup demonstrations to showcase product effectiveness and application techniques.
  • Maintained organized displays and inventory levels, ensuring optimal product visibility.
  • Resolved customer inquiries and complaints promptly, fostering a positive store environment.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Maintained counter and display areas for cleanliness and organization.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
  • Maintained up-to-date knowledge of beauty industry trends, ensuring advice remained relevant and sought after.
  • Trained new Beauty Advisors on product knowledge and customer service excellence, standardizing high service levels.
  • Educated customers on latest beauty trends and products, leading to informed purchase decisions.
  • Organized in-store promotional events to introduce new products, driving foot traffic and engagement.
  • Enhanced customer loyalty by providing personalized skincare consultations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Recommended complementary purchases to customers, increasing revenue.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Advised clients on skincare and makeup products to enhance beauty routines.
  • Conducted personalized consultations to identify customer needs and preferences.
  • Maintained extensive product knowledge to provide accurate recommendations.
  • Collaborated with team members to create engaging in-store promotions and events.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.

Sales Associate

JCPenney
11.2018 - 08.2023
  • Assisted customers in product selection and provided knowledgeable recommendations.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained cleanliness and organization of sales floor and merchandise displays.
  • Collaborated with team members to achieve daily sales targets.
  • Adapted to changing priorities and product promotions quickly and efficiently.
  • Engaged with customers to enhance their shopping experience and build rapport.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Education

High School Diploma -

City Honors College Preparatory
Inglewood
06.2019

Skills

  • Customer service
  • Organization and multitasking
  • Cash handling
  • Team collaboration
  • Flexibility and adaptability
  • Customer engagement
  • Sales expertise
  • Retail experience
  • Client relationship building
  • Attention to detail
  • Personalized recommendations
  • Merchandise restocking
  • Returns processing
  • Inventory control
  • Friendly and outgoing
  • Time management
  • Multitasking and organization
  • Clear communication
  • Active listening
  • Color matching techniques
  • Hygiene standards
  • Beauty product demonstration
  • Beauty advising
  • Strong communication and interpersonal skills
  • Honest and dependable
  • Reliable and responsible
  • Organization
  • Goal driven
  • Team cooperation
  • Meeting sales goals
  • Adaptable and flexible
  • Building customer loyalty
  • Inventory and stocking
  • Customer assistance

Languages

Spanish
Professional Working
English
Professional Working

Timeline

Beauty Advisor

Sephora
05.2023 - 05.2025

Sales Associate

JCPenney
11.2018 - 08.2023

High School Diploma -

City Honors College Preparatory

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Lesley Ojeda