Lesley Nieto
Orange
Summary
Dynamic and dedicated professional with extensive experience in customer service at Big Canyon Country Club. Proven ability to multitask effectively while maintaining a welcoming atmosphere. Skilled in active learning and proficient in cash handling, consistently ensuring guest satisfaction and operational efficiency. Committed to fostering positive experiences in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Big Canyon Country Club
09.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Pool Attendant
Big Canyon Country Club
05.2024 - 09.2024
- Moved umbrellas and lounge chairs at request of guests.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
Laundry Attendant
Big Canyon Country Club
04.2023 - 05.2024
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
Cashier
Mcdonalds
10.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Santa Ana High School
Santa Ana, CAAssociate of Arts - Business
Orange Coast College
Costa Mesa, CA05-2027
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Hostess
Big Canyon Country Club
09.2024 - Current
Pool Attendant
Big Canyon Country Club
05.2024 - 09.2024
Laundry Attendant
Big Canyon Country Club
04.2023 - 05.2024
Cashier
Mcdonalds
10.2022 - 04.2023
High School Diploma -
Santa Ana High School
Associate of Arts - Business
Orange Coast College
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